Customer Service Executive

MPH Bookstores Sdn Bhd

November 2016 to Actually working here

# Answer calls professionally to provide information about products and services, and obtain details of complaints.
# Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
# Follow up to ensure that appropriate actions were taken on customers' requests.
# Refer unresolved customer grievances or special requests to designated departments for further investigation.

Quality Assurance Engineer

Professional Tools & Dies Sdn. Bhd

August 2015 to September 2016

# Participate in New Production Introduction (NPI) meeting.
# Establish Control Plan, Inspection Work Instruction, and Inspections Checklist.
# Attend to customer?s feedback or complaint.
# Initiate quality issue meeting with cross functional departments to discuss root cause and improvement action.
# Ensure quality issue related root cause and improvement action is documented in Corrective Action Report (CAR).

Client Service Representative

Schawk Imaging Sdn. Bhd.

July 2014 to July 2015

# Act as a single point of contact for the Clients, Design House & Artwork Planners.
# Manage client accounts and maintain good rapport with clients.
# Manage the quality of the product and ensure on-time delivery.
# Handle the preparation of documented work orders.
# Manage scheduling of work from client across functions.
# Work with cross-functional groups in support of fulfilling customers' requests.

Manufacturing Engineer

GUPPY PLASTIC INDUSTRIES SDN BHD

January 2013 to June 2014

# Teamwork with Manufacturing Technicians to meet the production indices.
# Provide Mechanical, Engineering, Technical assistance and back up in optimizing the machinery?s
yield & efficiency.
# Define and Maintain innovative practices to seek continuous improvement in existing manufacturing
system and its related processes.
# Establish manufacturing procedures and documentation control using ERP system.
# Clearly communicate targets set by planner.

Assistant Co-Ordinator

DB Schenker

August 2012 to December 2012

- Adhere to various requirements including the procedural and documentation as per the BRS norms in order to limit the disruption to the operation.
??Receive the item from VMI and APCC and direct it to the shipment.
??Verifying the invoice and daily entry in the logs about shipment. Packing is done as per the pick slip.
??The items are scanned and weighed in order to get the order slip.
??These order slips are forwarded to the customer.
??Printing and updating the daily count sheets.

mechanical engineer

July 2008 to June 2012

Career Goals

Interested in taking a challenging job in a reputed company and learning new
Technologies throughout the career and establish a good reputation through sustained persuasive effort both in professional and personal life.

Industries of interest

Areas of interest

Availability to travel and work outside the city

Yes

Interests and hobbies