Operational Specialist(IT Service Desk Support)

Telkom S.A

September 2008 to December 2014

? Providing First line IT support
? Answering inbound calls, log calls and escalating to higher tier technicians
? Create User Adsl accounts, monitor, configure, install the routers . Provides Front Line support
? Provide Technical Support to Application Users to ensure ,Business Application goals are reached.
? Supporting wireless connection ,WIFI for mobile/laptop connectivity
? Install, troubleshoot and configure Microsoft Office products (Microsoft Office 2000/2003/2007/2010/2013).
? Maintaining Internet connection, MS Outlook Emails, ADSL connection.
? Desktop hardware and software support User support and administration ,Service desk (user helpdesk), Antivirus maintenance and updates.
? Responsible for reporting to the IT Manager /Supervisor.
? Responsible for Format, troubleshoot and reload Microsoft Operating Systems (Windows XP/Vista/7/8).
? Ensuring service levels are met for all logged calls.
? Compliant to the Service level Agreement (SLA).

Information Technology

Currently studying

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies