Ebenezer Iroeche

Consumer Client Experience Management

Ecobank Transnational Incorporated

May 2017 to Actually working here

I provide customer service support to the organization by obtaining, analyzing and verifying the accuracy of information in a timely manner.
· I Initiate and/or implement corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
· I receive, process and verify queries from customers utilizing the organization's internal CRM/mainframe systems.
· I initiate required action for response to customer service requests for service changes, including the management of customers complaint/customer information files and communicates changes to the appropriate personnel/departments.

Premium Segment Call Centre Representative Shift Lead MTN Process

iSON BPO International Limited

October 2015 to December 2016

I provide customer service support to the organization by obtaining, analyzing and verifying the accuracy of information in a timely manner.
I Initiate and/or implement corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
I prepare customer service summary reports.
I receive, process and verify queries from customers utilizing the organization's internal CRM/mainframe systems.
I initiate required action for response to customer service requests for service changes, including the management of customers complaint/customer information files and communicates changes to the appropriate personnel/departments.
I ensure and provide quality service to both internal and external customers.

Bachelors Degree

January 2005 to November 2009

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

Yes

Interests and hobbies