1st Line Support Technician in Business Connexion
Job Experience
1st Line Support Technician
Business Connexion
April 2014 to Actually working here
Co-Ordinate & Manage logged calls, Active Directory User Management, Remote/Telephonic Support, MS Server 2008 R2 Administration, Citrix User Support, URAS Account Management, McAfee Endpoint Protection Admin, Monitor Desktop Systems, Test Software?s, Ensure Continuous Business Improvement, External Vendors Interaction,
Snr Customer Engineer
CEB Maintenance
November 2012 to March 2014
Retail Shop Client Support, Back Office Peripheral Support and Maintenance, PC Imaging, Staging, Server Reloads and Configurations, PC & Printer Rollout, Telephonic Support, Retail POS Software Reload and Configurations, TCP/IP Configurations, Remote Desktop Support (Windows, VNC, Net Ware), Desktop Support (XP, Vista, Windows 7, MS Office Package 2003/2007), Service Provider Interaction (Dell, IBM, Mustek), Extensive Travelling to Clients, Completion of calls within the agreed SLA, Regular feedback & Incident updates
Field Service Engineer II
Gijima Technology People
December 2010 to June 2012
Regular communication with Call Coordinator to determine new, assigned incidents, Confirm, verify, and manage customers? expectations (ETA & Need by Date), Complete all calls within the agreed SLA parameters, Adhere to standards and policies,Regular feedback on call status to Call Coordinator, Immediate call closure, completion notification and timely ticket update, Compliance with all reporting and ticket update requirements, Compliance with time reporting requirements, Investigate root cause analysis & problem re-occurrences and suggest solutions.
Regional IT Manager
Siemens
February 2010 to July 2010
(3 Home Affairs, 4 Service Points & 5 Border gates) : Regional IT Manager, Network Administrator, TCP/IP Configurations, Remote Desktop Support (PC Anywhere, VNC, Net Meeting, LANDesk), LAN & WAN Support, Telephonic Support, Inventory Control, E-mail Support (Novell GroupWise / MS Outlook), End User Support, Hardware Support, Software Support (XP, Vista, Windows 7), Service Provider Liaison (Sahara, Proline, Brother, OKI), In-house Departmental Application Support (Mainframe Printing, BAS, Biometrics, Logis, Persal, NPR, HANIS), Logging of ISP related calls SITA
Regional IT Manager
Siemens
October 2008 to September 2009
Onsite and Field Desktop Support Technician, Remote Desktop Support, E-mail Support (Novell GroupWise), LAN & WAN Support, TCP/IP Configurations, End User Support & Training, In-house Departmental Application Support, Hardware Support, Network Administrator, Maintenance & Upgrading of Workstations, Telephonic Support, Logging of ISP related calls (SITA)
Client Services Consultant
Netsurit
November 2007 to August 2008
Field Technician, Onsite Desktop Support, DELL Hardware Support, Network & Server Support (Windows Server 2003 SBS), security, End User Support, Client Support,Technical Remote, VPN Support, Network Administrator, Hardware & Software Support (XP, Vista) Remote Desktop Support, Daily Backup Tapes, Active Directory
Support Analyst
Neolite Industries
July 2007 to October 2007
Desktop Support, End User Support, Daily Backup, Symantec Exec, E-Mail Setup (MS Exchange - Outlook & POP3), Network Administrator, Software Support, Remote Desktop Support, Security, Software Installations, User Accounts Management, LAN/WAN Support
IT Technician
Africa Wide
September 2004 to September 2006
Networking: TCP/IP Configurations, LAN Troubleshooting, Telephone: Cabling (Cat5e & RJ-11, RJ-12), VoIP, Maintenance, Cabling Installations (CAT5e, CAT6), Maintenance & Fault Finding,Server room upgrades, Cabinets and Hardware provider, Computers: Computer Hardware Provider, Sales, Computer Assembling, System Analysis, Desktop Support & Software Installations, Fault Finding & Configurations of PABX Systems
Education
2012 to 2012
Boston City Campous2011 to 2011
Torque-IT2010 to 2010
Boston City Campus2009 to 2009
Rosebank College2002 to 2004
Languages
English
Bilingual / Native
IT skills
Other Skills
More Bradley
Career Goals
Industries of interest
Areas of interest
Availability to travel and work outside the city
Yes