Acting Customer Service Manager

Merchants

March 2013 to Actually working here

Part of my duties is to ensure excellent customer service and the smooth running of the Contact Centre. In consultation with the Senior Customer Service Managers, I assist in developing and co-ordinating all customer service staff to deliver customer satisfaction through excellent customer service, increased efficiency and decreased churn. The position operates in a fast paced, dynamic environment with multiple and competing demands upon the attention and time of the incumbent. This position has intense staff and customer interaction requirements with people management issues the focus of the role. This position operates in a rotating roster environment.

Senior Customer Service Representative

Merchants

August 2009 to Actually working here

My responsibilities were to build, and not limited to, advocacy in iiNet?s customer base by delivering awesome service at every contact with all customers, both internal and external. The position operates in a fast paced, dynamic environment with multiple and competing demands upon the attention and time of the incumbent. This position has intense customer interaction requirements. This position operates in a rotating roster environment.

Customer Service Representative

Teleperformance

August 2008 to August 2009

Proactively assist customers from the United Kingdom with any query related to their notebook or desktop computers.

Matric Certificate

January 2006 to January 2006

Matric Certificate

January 1995 to January 1999

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies