Process Expert

Maersk Global Service Centres (Philippines)

July 2011 to Actually working here

Key Responsibilities
? To execute export customer service processes as per global design
? To monitor own performance against KPIs and take corrective action where necessary
? To contribute to teams optimal performance
? To contribute to continuous improvement of processes within scope of responsibility
? Deliver customer experience as outlined by CENCS.
? Read and reply to correspondence within SLAs as defined for the specific communication channel.
? Phone call/Chat attendance (Where applicable).
? Assist customers with their issues keeping close communication with our co-workers locally in order to ensure prompt exception handling.
? Attend to export or specific processes as assigned in the team, Export-specific processes
? Complete exception management throughout the booking lifecycle, complying with SLAs and global process design.
? Handle dangerous goods and reefer cargo shipments as per manuals, guidelines and policies.
? Work in coordination with local country CSAs on needed follow up to secure business as a team.

Nursing

Currently studying

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies