Bilingual Help Desk Analyst

Aviva Canada

July 2016 to Actually working here

Providing technical troubleshooting with a focus on first call resolution.
Providing ?how to? instruction and guidance regarding all business applications .
Update HEAT ticket system with problem investigation, escalation and resolution.
Strong skills in LAN/WAN technologies, modems, bridging, switching, VLAN, Wireless networks and mobile devices.
Strong knowledge on GOP's to AD DS sites, domains, and OU's to apply the GPO? Policies.
Reset users password in Active Directory 20012 R2
Extensive knowledge of using Lync, SCCM, RDP to remotely troubleshoot desktops and Laptops users

Bilingual Help Desk Analyst

CompuCom Systems Inc

November 2014 to Actually working here

Support users with Windows 7 migrations for all Canada Post & Purolator?s employees and Vp?s.
Update ServiceNow for ticket system with problem investigation, escalation and resolution.
Detail-oriented and focused on quality
Excellent desktop PC OS skills in Windows 7, Windows Xp, Windows Vista and Windows 8.1
Thorough understanding of Exchange Mailboxes/Calendars (setup, applying permissions, sharing calendars, etc.) for Exchange 2003/2007/2010/2013 platform

Bilingual Service Desk Specialist

Canadian Imperial Bank of Commerce

February 2013 to Actually working here

Bilingual Sr. Technical Services Consultant

Rogers Wireless Inc

August 2003 to February 2012

French/English Network Support Analyst

Lafarge Canada Inc.

February 2003 to June 2003

French/English Network Support Analyst

Canadian Mortgage Housing Corporation,

June 2001 to August 2001

French/English Technical Support Specialist

Client Logic

October 2000 to May 2001

Diploma in PC LAN Engineer

September 2001 to September 2002

Certified as a Technical Support Specialist

September 1995 to December 1997

Diploma in Computer Systems Technician

August 1995 to December 1998

Career Goals

I am an IT professional with over 11 years of experience in application support, maintenance troubleshooting, monitoring and installation of Microsoft OS, Citrix and VMware technologies. My roles had varied from customer service, helpdesk support analyst, systems administrator to desk side support. I pay attention to details, focus on customer satisfaction while adhering to the corporate policies and procedures. I am seeking a new opportunity where my skills will gainfully be employed and add value to the team.

Industries of interest

Areas of interest

Availability to travel and work outside the city

Yes

Interests and hobbies