Country Manager

IFX Netwoks

September 2003 to June 2005

Fui responsable de toda la administración de la oficina de Guatemala, tanto en la parte financiera, personal de la oficina y relaciones con los carriers Nacionales los cuales proporcionan la ultima milla de los enlaces dedicados de Internet. Además de la administración de los equipos de
interconexiones de Internet a nivel local e internacional. Coordinar el lanzamiento de nuevos productos que casa matriz envía a los diferentes países.

Country Support Manager

D-Link México

Actually working here

I started working on March, 2009. While working in Guatemala, I developed the following duties: a. Development and performance of the Call Center for Mexico, Central America, and the Caribbean. b. Implementation of the CRM to follow controls and statistics of the Call Center. c. Updating the TI scheme and the security process. On December 15th, I was transferred to Mexico where I currently fill the position of Engineering and IT Director; developing the following duties: a. To coordinate Central American and Mexican engineers for local projects support. b. to update the security scheme in Mexico headquarters. c. to negotiate with service suppliers. d. I redesigned the internal network in Guatemalan and Mexican headquarters. e. To plan and implement Mexican headquarters' hardware. f. To plan, develop, and implement the RMA process' policies. g. To negotiate the outsourcing services for the RMA service. h. To support and certificate products in the main Telcos.

General Manager

IFX Networks

Actually working here

I was in charge of all the administrative duties at the company´s offices in Guatemala. This included financial issues, employee management, and local carriers? relationships since they provided the last steps to internet linkage, the administration of local and international internet connections equipment, and the coordination of the launching of new products to different countries.

CTO

IFX Networks

Actually working here

I was in charge of all technical implementation in Central American countries. I had five people from each country reporting to me. They were in charge of the technical part of their countries. I implemented wireless systems for Internet Services in Nicaragua, Honduras, and El Salvador. I also taught courses on Wireless Technology in our Venezuelan and Uruguayan offices. I structured the wireless network in Montevideo, Uruguay and in Caracas, Venezuela. I worked with internet international carriers dealing with fiber and satellite internet services, negotiating also the implementation of new services. I developed all the IT structure for Central America in the following areas: - Definition of equipment for the internal network´s security system. - Hardware and software policies for Central America offices. - Implementation of a data base for costumer services management.

System engineer

1987 to 1991

Ciencias y Letras

1979 to 1984

Graduado

1972 to 1978

Career Goals

Gerencias de soporte técnico, IT, ingeniería pre y post venta equipos de redes, wireless y telecomunicaciones,. Poseo más de 20 años en el campo de la informática, IT y telecomunicaciones. El idioma que domino es el inglés y un 60% del portugués. Tengo también la experiencia del manejo de personal por más de 10 años.

Industries of interest

Areas of interest

Availability to travel and work outside the city

Yes

Interests and hobbies