Network Engineer

Tech Mahindra

December 2014 to Actually working here

? Experience in various devices for installation, configuration, management and troubleshooting CISCO router, switches, HUAWEI network devices, Ruckus access points, Ruckus ZD controllers and cisco meraki.
? Familiar in using network monitoring tools such as Whats UP, PRTG and NetMon.
? Diagnose hardware and software problems, replace defective components.
? Configure and manage backup solutions for any change request.
? Provides onsite and remote network support including diagnosing, configuring and documenting complex network problems and responds immediately to network issues.
? Document configurations, share network infrastructure procedures, architecture, network topology and maintain such documentation.
? Taking full responsibility for ensuring that the problem is addressed.
? Work on user issues and provide resolution within TAT.
? Analyzing systems and suggesting work around and fixes problems.
? Research current data network configuration, compare to standards, develop standards and revise them as necessary.
? Monitor status of the network to ensure security and availability to specific users.
? Monitor and work on tickets that are being assigned to the team. Might not be limited to network and system issues.
? Exposure to BMC Remedy IT Service Management tools.
? Able to manage Agile Controller and E-sight for our wireless services.

IT Executive

Firstsource Solutions Ltd

January 2013 to December 2014

? Ensure Network Operations notification and escalation procedures are accurately followed.
? Support LAN, WANs, network segments, Internet and intranet systems.
? Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshoot network problems; escalating problems to vendor.
? Perform daily server checklist in DHCP, DNS, TFTP, and FTP.
? Facilitate during the Business Continuity Plan for Servers and Network Devices.
? Monitors Incident Management System ticketing system for any IT Incident and IT Service.
? Configure Avaya phones and PSTN phones for deployment.
? Perform daily checking in EPO Server for McAfee DAT updates to all the system in production.
? In-charge in all IT assets for internal and external movement (eg. TC, desktops, network devices, headsets, phone instrument and so on) using of Asset Management system tool.
? Perform network device, server and DHCP for onsite/offsite backup.
? Log all tickets as per incident management process.
? Track the incident reports until closure and keep the user up to date with email notifications and verbal communications.
? Send IT notifications to end users related to change request/network outages/major incidents.
? Create, change, delete and password reset for user accounts in Active Directory as per request.

Bachelor of Science in Information Technology

Currently studying

Bachelor of Science in Information Technology

Currently studying

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies