Dylan Amaya

Dylan Amaya

Infrastructure Analyst- Incident Management (Bilingual) in Citi

Texas, USA
Past:Lockheed Martin

Job Experience

Infrastructure Analyst- Incident Management (Bilingual)


February 2013 a Actually working here

- Drive and coordinate all business critical technical incidents for Citi Americas (North and Latin America and in English and/or Spanish) including escalation and notifications to all senior and executive stakeholders across the firm. - Expedite restoral of service during incidents while minimizing impact to operations - Responsible for continuous development and daily management of Service Quality. This includes obtaining measurable improvements in customer satisfaction via reduced mean time to restore service. - Provide executive level summary and notification of critical incident assessment and resolution

Production Planner Associate

Lockheed Martin

September 2011 a February 2013

Plan, prepare, issue and control production schedules and coordinate with material requirements to ensure a controlled flow of approved materials timed to meet production requirements

Supply Chain Analyst Intern

Riverwood Solutions LLC

June 2011 a September 2011

Assist with various supply chain related projects ranging from supply chain analysis, event simulation, and vendor research.

Supply Chain Analyst Intern

US Navy

June 2010 a August 2010

-Analyzed Navy supply chain and identified suboptimal shipment processes for 50,000 monthly shipments starting from 1/2010 -Identified cost savings for global Navy shipments by sending them via ocean vessel rather than air cargo -Obtained vast exposure to Defense logistics methodologies such as opportune lifts and contracted commercial partnerships

Store Executive Intern


May 2009 a August 2009

Led logistics team to improve replenishment of stock within company timelines for a time savings of 12% in the last month * Managed store sales floor throughout the last month of internship with partial assistance * Interpreted and translated for Spanish speaking customers and employees



[Otra]Copenhagen Business School (Panamá)

January 2010 a January 2010


[Otra]The Chinese University of Hong Kong (Panamá)

January 2009 a January 2009

Business Administration

The University of Texas at Austin (Panamá)

January 2007 a January 2011

[Otra]Frisco High School (Panamá)

January 2003 a January 2007






IT skills



Other Skills

SAP Lean Manufacturing Microsoft Office Strategic Planning Microsoft Excel Project Management Cross-functional Team Leadership Inventory Management Forecasting Data Analysis Operations Management Supply Management Strategic Sourcing Process Improvement Six Sigma Spanish Supply Chain Management Program Management Logistics Supply Chain

More Dylan

Career Goals

- Leverage IT resources for organizational value
-Knowledge of both private and defense supply chains on a global scale
-Vast international exposure through international study
- Passionate about optimizing use of organization resources through departmental collaboration
-Employ a global mindset when finding solutions
Specialties: ITIL v3 in training, Learning SAP Supply Chain Management, Vast international exposure in Asia, Latin America and Europe, Fluent in Spanish, Learning Mandarin, Trained in conflict mediation, Member of Institute for Supply Management and APICS, LSS Greenbelt, CPIM, CSCP

Industries of interest

Areas of interest

Availability to travel and work outside the city


Interests and hobbies

Travel, Being a mentor to first generation college students