Infrastructure Analyst- Incident Management (Bilingual) in Citi
Job Experience
Infrastructure Analyst- Incident Management (Bilingual)
Citi
February 2013 to Actually working here
- Drive and coordinate all business critical technical incidents for Citi Americas (North and Latin America and in English and/or Spanish) including escalation and notifications to all senior and executive stakeholders across the firm. - Expedite restoral of service during incidents while minimizing impact to operations - Responsible for continuous development and daily management of Service Quality. This includes obtaining measurable improvements in customer satisfaction via reduced mean time to restore service. - Provide executive level summary and notification of critical incident assessment and resolution
Production Planner Associate
Lockheed Martin
September 2011 to February 2013
Plan, prepare, issue and control production schedules and coordinate with material requirements to ensure a controlled flow of approved materials timed to meet production requirements
Supply Chain Analyst Intern
Riverwood Solutions LLC
June 2011 to September 2011
Assist with various supply chain related projects ranging from supply chain analysis, event simulation, and vendor research.
Supply Chain Analyst Intern
US Navy
June 2010 to August 2010
-Analyzed Navy supply chain and identified suboptimal shipment processes for 50,000 monthly shipments starting from 1/2010 -Identified cost savings for global Navy shipments by sending them via ocean vessel rather than air cargo -Obtained vast exposure to Defense logistics methodologies such as opportune lifts and contracted commercial partnerships
Store Executive Intern
Target
May 2009 to August 2009
Led logistics team to improve replenishment of stock within company timelines for a time savings of 12% in the last month * Managed store sales floor throughout the last month of internship with partial assistance * Interpreted and translated for Spanish speaking customers and employees
Education
Exchange
[Otra]Copenhagen Business School (Panamá)January 2010 to January 2010
Exchange
[Otra]The Chinese University of Hong Kong (Panamá)January 2009 to January 2009
Business Administration
The University of Texas at Austin (Panamá)January 2007 to January 2011
[Otra]Frisco High School (Panamá)January 2003 to January 2007
Languages
English
Advanced
Spanish
Advanced
IT skills
ITIL v3
Medium
Other Skills
More Dylan
Career Goals
- Leverage IT resources for organizational value
-Knowledge of both private and defense supply chains on a global scale
-Vast international exposure through international study
- Passionate about optimizing use of organization resources through departmental collaboration
-Employ a global mindset when finding solutions
Specialties: ITIL v3 in training, Learning SAP Supply Chain Management, Vast international exposure in Asia, Latin America and Europe, Fluent in Spanish, Learning Mandarin, Trained in conflict mediation, Member of Institute for Supply Management and APICS, LSS Greenbelt, CPIM, CSCP
Industries of interest
Areas of interest
Availability to travel and work outside the city
Yes
Interests and hobbies
Travel, Being a mentor to first generation college students