General Manager

Raghuleela Mega Mall

July 2011 to Actually working here

GENERAL MANAGER ? Overall management of the mall through effective management of its daily operations to contribute to the profitability of the business. ? Overall operational concerns of the mall including its physical management, safety and security, housekeeping, maintenance of the building & equipment. ? Co-ordinate with all departments within the Mall especially to Leasing for profit generation. ? Increasing mall traffic through effective marketing events that will also help create a positive image. ? Provide leadership to the technical & operational staff in the Mall to achieve optimum performance & efficiency. ? Provide superior client service by attending to complaints & suggestions of the clients in order to achieve high client satisfaction. ? Ensure operations are within the budget. ? Oral and Written Communication; Customer Focus & Customer Service ? Coordinating with government official for Mall related problems. ? Team effort by accomplishing related results as needed. ? Effective management by recruiting,selecting,orienting, training,coaching,counseling & disciplining managers;communicating values, strategies,& objectives;planning,monitoring& appraising jobs. ? Dealt with brands like Furniture Brands Home Town, ? Clothing Brands like Pantaloon, K Lounge, Zod, Park Avenue, Eden Eliot, Biba, ? Travel Companies Club Mahindra, SOTC, Thomas Cook, Sterling Holidays, Magic Holidays. ? Automobile Industry Maruti, Yamaha, Honda, Tata, Hyundai, ? Eatery Brands Mac Donalds, Mad Over Donuts, Café Coffee Day, Pizza Hut, KFC. ? Gifts Brands Archies, Hallmark. ? Film Fraternity for shootings of big budget movies by giving the mall available space without disturbing the mall ambiance. Shootings for serials, Music & Movies releases. Names of some of the celebrities include Salman Khan, Sohail Khan, Arbaz Khan, Soonu Sood, Atul Agnhihothri, Alvira Khan, Malika Arora Khan, Sophie Choudhary, Akshay Kumar, Shera. Directors,CoDirectors,Producers their associates

Customer Services Supervisor

Jet Airways

December 2003 to June 2011

CUSTOMER SERVICE SUPERVISOR ? Surveying, analyzing and replying to passenger complaints. ? Ensures high quality customer service. ? Participate in disciplinary matters. ? Handling Enquiries. ? Coordinating with the hotels and the passengers. ? Assist passenger bookings. ? Supervising Arrivals and Departures. ? Coordination and Supervisor of Check ?in Counters

CUSTOMER RELATIONSHIP ASSIOCATE

EPICENTER TECHNOLOGIES PVT LTD

August 2003 to November 2003

QUALITY ASSURANCE QUALITY CONTROL IN-CHARGE ? Testing Cement and Concrete ? Supervision of construction sites

TRANIEE COUNTER STAFF

TRINITY AIR TRAVEL and TOURS PVT LTD

February 2003 to May 2003

TRANIEE COUNTER STAFF ? Passenger Booking ? Handling Enquiries

QUALITY ASSURANCE QUALITY CONTROL IN-CHARGE

THE ASSOCIATED CEMENT COMPANIES LTD

Actually working here

QUALITY ASSURANCE QUALITY CONTROL IN-CHARGE ? Testing Cement and Concrete ? Supervision of construction sites

PGDM

2014 to 2016

Bachelor's Degree

2000 to 2003

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies