Warranty Administrator

McCarthy Land Rover N1 City

May 2008 to Actually working here

To provide an effective and efficient warranty claims service to the department in accordance with manufacturer and Motor Holdings parameters to minimise losses and maximise profitability. Ensure that loss on warranty is within budget percentage parameters; Keep daily work-in progress within parameters (maximum of 15 job cards); Have a full understanding of Manufacturer and Group warranty, costing and claims procedures and ensure that these are used; Liaise with manufacturer and suppliers in a professional manner so as to maintain trust and support; Provide speedy and helpful service to internal as well as external customers while contributing to a spirit of team co-operation which leads to customer satisfaction; Carry out duties and instructions in line with quality standards while self-managing your tasks to the extent that I can be unsupervised; Submit warranty and care plan claims timeously and correctly; Follow up on transfer and rejected claims daily; All claims to be finalized in 5 working days; Report problems to management for speedy resolution if not able to do or resolve them myself; Ensure that warranty claims submitted are paid by the manufacturer and supervised the correct maintenance of the claims store; Keep claims outstanding below 60 days; Ensure that correct number of hours against flat rate manual is costed; Cost all completed jobs as soon as possible after time of completion; Audit all job cards; Ensure that jobs are costed and invoiced before promised time; Understand and utilize manufacturer and group costing and warranty claim procedures; Demonstrate a clear knowledge of motor vehicle componentry or components and operation so as to be able to correctly interpret technical reports on work orders and job cards into real time costing; Assist costing clerk; Monitor and report on daily work-in progress reports and backlog in costing immediately; Meet all administrative deadlines (e.g. Month end to ensure that losses are kept to minimum).

Career Goals

Industries of interest

Government

Areas of interest

Administration, Finances, Acountancy, Banking

Availability to travel and work outside the city

Yes

Interests and hobbies

I love sport, especially soccer, rugby and cricket.