Data Entry

astro

April 2013 to December 2013

? Check customer bill and verify, tally with system
? Make report for return mail.
? Complete the daily task have given in odder.

Operation Manager

BS Tyre and Services

January 2009 to March 2013

? Make sure staff attendance
? Make sure all the equipment in good condition
? Do a clerical job for failing and documentation
? Make new odder for goods of short
? Make a marketing plan for monthly promotion and any event for company
? Make sure all the service good for customer satisfaction
? Make a daily and monthly report for income
? Make daily working report
? Bank in company income and any work with bank.

Customer Service Managements

Digi Telecommunication Sdn Bhd

May 2006 to September 2008

? Handle call for company product as prepaid customer, postpaid customer and business line customer
? Do a report for every call
? Report a customer problem to Technical Side
? Assist customer to do a troubleshooting
? Guide customer about the new product
? Do a telemarketing for new product
? Helping customer that want to know about the billing enquiry
? Give customer relevant troubleshoot for any problem with the product

Customer Service Professional

SRG Asia Pacific Snd Bhd

February 2004 to May 2006

? Handle call for Maxis and Hotlink for Prepaid, Postpaid, Network, and Broadband call
? Take inbound calls
? Assist Customer that having a problem with product
? Explain to customer about the product
? Follow up customer cases
? Do a report for every call that receive
? Train the junior staff about product
? Helping Customer for internet connection
? Make outbound call for some of the Maxis new promotion
? Helping customer that have facing with the network Problem
? Make a time sheet for every week report for the Team Leader
? Answer the call from the difficult customer that junior staff cannot handle

Sijil Pelajaran Malaysia

January 1999 to December 2000

Career Goals

To utilize my knowledge and experiences in working and life with the gold to advance in working field, and do the best job for the company?s name and excellence.

Industries of interest

Banking / Finance

Areas of interest

Call Centers / Customer Service

Availability to travel and work outside the city

Yes

Interests and hobbies

Sport, Reading & Music