Ebele Okeke

Business Development Executive

DAMFIK PROPERTIES AND HOMES LTD

January 2017 to Actually working here

Manage accounts and meet or exceed targets relating to revenue growth, activities, profit margin, mix of products and services sales, customer retention and customer acquisition.
Adhere to all quality standards and processes, for the acquisition of customers, opportunities and submission of tender and contract documents.
Develop effective working relationships with customers.
Working closely with other teams to develop new business.
Researching the market and identifying potential target customers.
Attending industry events in order to generate business leads.

Customer Service Representative 3 (CSR3)

ETISALAT NIGERIA, OSHODI CALL CENTER, LAGOS STATE.

June 2013 to December 2016

Receiving, troubleshooting and resolving all customers complaints promptly.
Using various applications in managing, resolving or escalating customers request or complaint.
Application of special skills in telephone etiquette.
Telemarketing specialized products to targeted customers.
Analysis and detection of fraudulent subscribers.
Providing customer feedback to management to ensure satisfaction
Projecting a positive image of the company through exceptional customer service skills.

Computer Science

Currently studying

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies