EBENEZER KWOFIE

Client Services Consultant

Old Mutual Life Assurance Ghana Limited

August 2014 to Actually working here

? Provides telephonic and face to face service to customers and intermediaries.
? Delivers on daily standards and adheres to service and quality standards.
? Adheres to business, process and compliance rules.
? Acts as mentor to less experienced consultants.
? Builds and maintains relationships with other departments, intermediaries and brokers.
? Manages customer relationships in person and telephonically.
? Performs quality checks on own work and adheres to service and quality standards.
? Makes increased contributions by broadening individual skills and collaborates effectively with others to achieve personal results.
? Inform clients of requirements, procedures and provides input to other areas such as client feedback/queries
? Performs general office administration such as follow-ups, client callbacks and policy changes.
? Process policy loans, surrender values, maturity benefits, refunds, death claims and update policies.
? Data capturing and underwriting of policies.
? Strong product knowledge; Cutting edge interpersonal relations.

Economics

Currently studying

Career Goals

I am a highly skilled individual who pays excellent attention to details. I thoroughly enjoy the area I work in and I thrive on being challenged. My approach is client oriented and always focused on the wider goal. I am committed to building a career in insurance, banking, savings and investments with a multinational company that recognises, rewards and develops people skills.

Industries of interest

Areas of interest

Availability to travel and work outside the city

Yes

Interests and hobbies