Tool Crib Attendant

Deco automotive

August 2016 to April 2017

? Issued tools and equipment to workers and maintained records of tools and equipment issued and returned
? Inspected equipment for faults, wear, to ensure products are of high quality and meets intended purpose as well as reported defective equipment to supervisors.
? Actively communicated with supervisors regarding ways to improve the performance of the tool crib, issues to be resolved, as well as organized the area to effectively make use of available space while also improve safety.
? Made use of MATLAB and Microsoft Excel to accurately sort out the inventory list, improving inventory management by 20%
? Made use of software such as Trans4M for inventory management, performed configurations on Label View (label maker software) such as making a small database for select parts, among others.

Customer Care Representative/ E-Chat Representative

Atelka

May 2015 to November 2015

? Assisted customers with various needs ranging from general inquiries to technical support about operating various mobile devices such as iPhones, Android smartphones as well as assisted team members with problems with their computer systems (both hardware and software).
? Resolved customer complaints that resulted from product or service problems by clarifying the customer's complaint, determining and analyzing the cause of the problem, searching for, selecting, explaining the best solution to solve the problem, fixing the problem, as well as following up to ensure resolution.
? Managed customer confidential information as well as offered suggestions to boost customer satisfaction on services offered .
? Accommodated hours of work outside regular schedule to ensure that the client?s project documentation was delivered on time.

Electrical Engineering

Currently studying

Career Goals

To gain experience leading a team greater than 4 individuals. Hoping to advance to leading a team of 30.

Industries of interest

Areas of interest

Availability to travel and work outside the city

Yes

Interests and hobbies