Call Center Manager

Bank Mandiri (Persero) Tbk.

January 2015 to Actually working here

I manage team of outbound and inbound call center agent to provide telesales and telemarketing based on client and business unit request. I manage inbound for banking and credit card services, and in most of the time we do outbound such as telemarketing and telesales for banking product promotion, corporate and commercial program, merchant sales and many business related program. Through excellence operation and services, our succession rate was above 70%, service level above 92%, and employee turnover was below 2%.

International Relations

Currently studying

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies