Service Desk Technician

IN2IT Technologies

February 2016 to Actually working here

: Receiving,logging and managing calls from
Clients via telephone and email
: Escalate Unresolved calls to the
Management or Support Team
: Arranging Access for Field Engineer
Onsite
: Call Centre Experience
: Supporting Field Engineer onsite
: Monitoring GBN Sites using Network
Monitoring System (NMS)in NOC
: 1st And 2nd Line support-troubleshooting
Of IT Problems by using NMS
: Customer Services and log Calls with
Clients
: Reporting to Project Manager on a
Daily basis
Writing and updating the tickets of
Incidents using Completely Automated Tooling System (CATS)

Information Technology

Currently studying

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies