Secretary / Personal Assistant

Absa Card Payment Acceptance

May 2010 to May 9999

 §  Manage reception area and all boardrooms of the 13th floor
 §  Manage the diary of the managers in an efficient manner by using Outlook, to set up meetings requested by the line managers or to accept meetings requested by others where the managers presence is needed.
 §  Track and monitor the acceptances and declines obtained from the relevant parties that have been invited to the meeting. Where possible, resolve issues independently but where needed escalate any concerns and issues to the relevant manager.
 §  Liaise with relevant parties to re-schedule any meetings, based on a request from either the managers or the original meeting organizer.
 §  Print all documentation relevant to the meetings and prepare daily meeting packs and give them to the managers for their reference.
 §  Booking of all travel for managers:
-  booking of flights, taxis/rental vehicles and accommodation
 §  Liaise with the in-house travel agency to make the travel bookings for any domestic and international trips the manager is required to make and in so doing ensure adherence to the required travel approval process.
 §  Act as a receptionist for influential customers on visits, providing hospitality as required and convey a professional image
 §  When requested to by the manager, attend in team meetings in order to take the minutes of the meetings. Ensure that the minutes are typed, approved by the meeting chair and distributed to the relevant parties within the agreed time period.
 §  Create socialization rotations schedules for the direct reports of the manager, by booking meetings with key stakeholders
 §   Arrange any venues and catering for any team events, as requested by the manager, and obtain the managers approval on any orders prior to placing them with the suppliers.
 §  Organize meetings and functions for the team including logistics arrangements such as venues, menus, travel arrangements, etc.
 §  Where teleconferences are being held, liaise with the relevant stakeholders to secure a dial in pin for the meeting. Communicate the pin's details to all meeting attendees in advance of the meeting.
 §  Assist manager by being aware of the content for their emails by screen incoming emails and where possible redirecting the email to the relevant direct reports to assist with the query. Follow up for feedback with these individuals, where necessary.
 §  Create an online filling system to assist the manager with work prioritization. File all emails which have already been dealt with, into the correct online folder and bring the pending emails to his/her attention.
 §  Act as the first point of contact for the manager by answering/screening and/or re-directing the telephone calls received in a professional and efficient manner.
 §  Assist visitors by directing them to the correct venue or person that they are looking for or by signing for the package/documentation that is being delivered.
 §  Assist with any typing and preparation of Word, Excel and PowerPoint documentation needed by line manager.
 §  Set up and maintain a well-ordered filing/retrieval system to store all printed documents away in a secure place e.g. a locked cabinet/office.
 §  Take charge of general office administration including ordering of stationery and restocking printers etc.
 §  Assist with any general administration e.g. photocopying, scanning, document binding etc that manager requires.
 §  Ensure that adequate reserve stock is ordered.
 §  Obtain sign off on invoices from the cost centre owner and submit to accounts payable for payment. Follow up with accounts payable when vendors advise that they have not been paid.
 §  On a monthly basis, request team members to submit supporting invoices for corporate credit card expenses.
 §  Complete the reconciliations obtain the individuals signoff and submit for processing.
 §  Build and maintain a contact database for the team and ensure that data is kept current.
 §  Provision of administrative support for specific activities, such as team off-site events, communications events etc.
 §  Preparation of exco packs, reports & presentations
 §  Other administrative duties including photocopying, post distribution, ordering of stationery on SAP which includes collection, neatness of Xerox machine designated, reconciliation of Company Card bills, expenses and mobile phone bills etc.
 §  Develops and maintains an accurate filing system.
 §  Ensure that all telephone calls are screened, and that messages are delivered promptly to the managers or other responsible people.
 §  Provides accurate typing services.
 §  Broad understanding of Absa Group, it's structure and key activities
 §  Knowledge of Absa Card - structure, strategy, people etc
 §  Strong performance record as admin support in a busy, fast-paced, geographically dispersed organization.
 §  Provision of administrative and secretarial support to Heads and Managers, enabling them to focus on the delivery of management agenda.
 §  Ensure that all documentation is drafted / prepared, checked and recorded on request.
 §  Providing a stable influence for the team as it undergoes further growth, proactively offering support as and when appropriate.
 §  Planning and organizing
 §  Delivering results and meeting customer expectations
 §  Leading and supervising, coping with pressure and setbacks
 §  Relating and networking, achieving personal work goals and objectives
 §  Persuading and influencing
 §  Managing of merchant agreements - confirming documents received from all regional offices, capturing the documents and filing
 
* Requesting and compiling of reports from all regional offices, managing time spent of technicians
 

Quality Controller

ABSA E-CHANNELS

February 2008 to April 2010

 
§  Overseeing the quality of applications and relevant documentation completed by sales agents and credit assessors after scoring and assessing
 
§  Ensuring all regulatory requirements have been met
 
§  Ensuring process compliance
 

Sales Consultant

Absa Home Loans

November 2006 to January 2008

Selling of Home Loans to internal and external clients

Sales Consultant

Absa Transactional Lending

March 2005 to October 2006

·         Upselling of overdraft facilities on cheque accounts

·         Assisting with banking product - customer services

Private / Troop

SANDF, 3SAI BFN

January 2002 to December 2002

* Basis training as a medic for our National Defence Force

Certificate in Banking

June 2006 to May 2011

FAIS

March 2005 to December 2007

Matric

January 2001 to December 2001

Career Goals

 I am a committed and hardworking individual who enjoys a challenge. In addition to strong communication skills, I am able to work effectively in a team. I can also demonstrate advanced problem-solving skills and thrive under pressure. I am honest and reliable. I am able to comfortably deal with people at all levels. My drive and ambition ensure I am a valuable addition to any company.
 

Industries of interest

Banking / Finance Events / Conferences Hotel Media / TV, Radio, Others International Organization Tourism

Areas of interest

Administration, Finances, Acountancy, Banking Quality Call Centers / Customer Service Secretary / Reception Commercial / Sales

Availability to travel and work outside the city

Yes

Interests and hobbies

:)