Faaiza Rahman

Regional Compliance/Audit & H.R. Manager

MTN World Sound

August 2012 to Actually working here

I over see 10 stores and 70 employees I over see all operations, compliance and financial reportings and report directly to the Board...

Internal Auditor \ Audit Manager / HR Partner & Commissions Controller

Cell C Franchise Division

February 2011 to August 2012

Present Position: Audit Manager\H.R Partner ? Gauteng North Period: 01/02/2011 ? 02\08\2012 Duties: Verification of all transactions invoiced off the internal system Verification and inspection of all banking transactions (cash and credit card deposits) Consolidate banking, claims and stock reports for all stores and submit to the CEO and FD Planning, designing and implementing an overall risk management process for the organisation; Risk assessment, which involves analysing risks as well as identifying, describing and estimating the risks affecting the business; Risk reporting for example to the board of directors so they understand the most significant risk Conducting audits of policy and compliance to standards Providing support, education and training to staff to build risk awareness within the organisation. I also Plan, execute and report efficiently and timeously on risk based audits Ensured the Values are upheld in Audit interactions with the CEO and FD   HR Partner with assigned Leaders ( line managers) to support organizational strategy and objectives through HR advice and consulting with an understanding of the operating environment to deliver applicable solutions for employee and labor relations, recruiting, employee development, performance management, and workforce planning. Coach and develop people management skills in our Leaders.  Support all levels of Management as far as; manage grievance procedure, disciplinary enquiries etc Aanalyze report and present employment-related data, such as, position control, training gaps, exit interview results etc?  Act as employee advocate in assisting employees in resolving conflicts and/ or workplace issues.  Create strategy and plans to build an employee orientation program appropriate by role/positions to assist employees quickly assimilate to gain an understanding of the organization culture, mission, values, history, organizational structure etc

Acting Finance Supervisor Gauteng East

MTN

May 2009 to October 2009

Input into Operational Planning Internal Processes Define and manage the day to day implementation / execution of financial and administrative processes for the assigned region. Ensure that all PPP?s related to Finance and Risk management implemented are aligned to the set Consumer Channel (Branded) operational framework and that the workflow is not interrupted. Ensure that Fraud detection systems are in place and is used effectively. Implement and monitor regional financial / administrative plans, activities and PPP?s at an operational level, ensuring compliance and alignment to the operational framework for the assigned region and recommending corrective action where necessary Cash management: Control and report on all COD Accounts for the region, Review, reconcile and resolve variances, and Manage, control and report on all bank reconciliation for the region. Continually improve existing processes and procedures to enhance effectiveness, efficiency and performance. Communicate with Store Consultants regarding in-store financial and administrative processes and systems, ensuring compliance with MTN PPP?s and recommending corrective action as appropriate. Monitor and control the daily capturing of relevant financial and administrative documentation as per processes, policies and systems defined by MTN SA. Identify, resolve or escalate business risks accordingly. Conduct audit verification of Inventory Reconciliation for the Region Assist Regional Manager: Branded with projects as required. Coordinate and monitor reconciliations and reporting requirements and present monthly reports as appropriate. Budget Management / Cost Control Monitor and control expenditure for the assigned region, reporting as necessary. Ensure effective cash management and efficient use of financial resources. Identify opportunities to generate additional revenue and minimise costs Report on achievement of monthly targets.

Operations Auditor Gauteng East

MTN

April 2008 to December 2010

Duties / Tasks Full Stock Count Cash reconciliation for Mtn Banking Monitoring of staff Performance (behavior patterns) Monitoring staff adherence to policies, procedures & internal Control Monitoring of Staff compliance to Standard Operating Procedures (Daily Variance Reports and Daily Banking) Implementing process to mitigate stock and cash losses Propose solutions/disciplinary steps to problems or deviations from PPPs&SOPs picked up on Audit Reports Daily Submitting of Audit Reports Weekly submitting of weekly audit reports Monitoring branch deadlines to daily variance and banking reports Trained Pos Leads on policies, procedures and processes & Standard Operating Procedures Monitoring the accounts of Telkom line, premicell & internet Detect the indicators of fraud & fraud investigations Stock control - monitor & record variances or discrepancies Reporting & resolving problems addressed in Audit Report Preventing stock & cash loss Monitoring the below reports on the Oms system: Inter branch transfers of stock in & out of a branch Outstanding Purchase Orders (accessories) Over stock & insurance levels Stock returns List (obfs handsets & sim cards) Deposits &credit card payments not received. Indebt investigations on credit card transactions & deposits made Verification on sales of non contract handsets if approved by Rom/Asm Deviation reports: verification that handsets and simcards are being invoiced correctly Credit Note Authorizations Verification of serial numbers&Inspection of company assets in Store Upgrades awaiting documentations Investigations of Red upgrade documentations (possible fraud resulting in exceptions on the Oms system) Inspection of stores ensuring they are up to standard required by MTN (Promos, prices, displays, handset dummies etc) Evaluate the effectiveness of risk management, governance and control processes (needs to be implemented in daily audit reports)

Team Leader Gauteng East

MTN Mobile Solutions

July 2006 to April 2008

Duties/Task Managing a region of 35 staff (6 stores) ensuring consistency of discipline & adherence to policies procedure Stores (East gate A & B Greenstone Edenglen, Eastrand Mall & Carnival Mall) Training staff on company policies and procedures Listening and counseling staff on personal problems and offer advice Monitoring of staff sales performance (Performance management and evaluation) Staff misconduct & disciplinary action Achieving the monthly Targets Resolving queries from staff & clients Preventing stock & cash loss ( Implementing delegated duty rosters etc ) Ensuring that all deadlines required by management are met Weekly and monthly checklist for every store consisting of the below Full Stock Counts Cash reconciliation for Mtn & Computicket Monitoring of staff performance (behavior patterns) Monitoring staff , adherence to policies, procedures & customer Service. Training staff on policies & procedures Monitoring the accounts of Telkom line, premicell & internet Stock control - monitor & record variances or discrepancies Monitoring the below reports on the Oms system: Inter branch transfers of stock in & out of a branch Outstanding Purchase Orders (accessories) Overstock & insurance levels Stock returns List (obfs handsets & sim cards) Deposits & credit card payments not received Deviation reports: verification that handsets and sim cards are being invoiced correctly Verification of serial numbers Inspection of company assets in store Upgrades awaiting documentations

Branch Manager

MTN Mobiles Solutions

January 2005 to June 2006

Managed Pavillion and Pinetown Branches 3 staff under my supervision at Pavillion 4 staff under my supervsion at Pinetown Store Operations (stock and banking) Ensuring staff compliance to PPPs Financial Reporting Sales Targets (Both Branches won Top Branch after I took over) Customer Complaints Training staff

January 2013 to January 2014

NQF 6

January 2012 to January 2012

NQF 5

January 2008 to January 2009

Senior Certificate Full Exemption

January 1994 to January 1996

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies