Branch Consultant and Admin

Finbond Mutual Bank

October 2012 to December 2013

Critical Outcomes
Prompt and professional answering and handling of income telephone calls in accordance with laid down company standards
Accurate recording of client information on company’s computer system (Delfin)
Prompt and effective handling of any complaints received from clients, other branches and Head office
Prompt and effective handling of any enquiries regarding payments (eft, Allps, Nupay, ect)
Assisting with checking and capturing of Nupay reports and follow up on failed transactions
Assisting with minimizing of Bad Debt
Daily Balancing of Cash Box
Assisting with accurate completion of daily, monthly and other reports required from Head Office
Assisting with reconciliation of all clients accounts ( updating file notes regularly)
Accurate maintenance of administration records including the keeping of all the information required relating to issuing of loans
Proper and accurate operation of the of company computer systems and processes in accordance with procedures laid down by the company from time to time

Office Adminstrator

Africa Skills Village

July 2008 to May 2013

Reception Duties
Act as public relations officer
Maintain and manage use of all relevant ICT and other systems and back-up on Server
Answer phones, take messages, distribute faxes, makes photocopies, check emails regularly and keep records (attendance register assist with learner registrations)
Receive and serve visitors – record all visitors – record all visitors at the site on database and specify inquiry
Provide learners with application forms for the respective courses
General smooth running and appearance of front office
Site utilization: Ensure all windows and doors are opened every morning closed and locked at the end of each day
Maintain stationery, photocopy ink, refreshments and cleaning stock
Manage all general office documentation: incoming and outgoing
Finance
Petty cash management
Stock Control (Site)
Request order number
Order stock and re-order (minimum levels
Receive stock
Supply documentation to Finance department
Stock tacking
Report on stock levels (including water supply at reception)
Officer in charge: Photocopy machines on site
Training
Office Administration
Telephone (record all in/out going calls)
General office duties – housekeeping of office and work station
Process administrative forms such as: leave forms applications, progress reports applications, learner and staff registers
Type documents as requested
Record keeping – Archive
Daily filing
Photo copying for all staff
Record and distribute (Post/email and faxes)
Liaise between head office and site
Order and control stationery for the site
Maintain the First Aid Box
Communication
Internal and External communication
Participate in meetings
Prepare meeting schedules
Prepare minutes of meetings
Team participation
Receiving and making telephone calls
Receive visitors
Information Systems
Manage information systems
MS Word for all typing
Monitor and report computer viruses

Communication
 
Participate in meetings
Prepare meeting schedules
Prepare minutes of meeting
Team participation
Receiving and making telephone calls
Receive visitors
 
Stock Control
 
Request order number
Order stock and re-order (minimum levels)
Receive stock
Supply documentation to Finance department
Stock taking
Report on the stock levels
 
Office Administration
 
Telephone
General office duties
Process administrative forms such as; leave applications, progress reports, applications, learner and staff registers
Type documents as requested
Record keeping – Archive
Filling
Book venues and accommodation for trade test learners
Photo copying
Record and distribute mail (Post/email and faxes)
Liaise between head office and site
Order/control stationary
 
Information System
 
MS Word for all typing
Monitor and report computer viruses
 
 
 
Quality Management
 
Improve service quality
Review quality of admin systems
Maintain the asset register
 
Financial Management
 
Petty cash management
 
 
 

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies