Customer service agent in CCI-SA for MTNGROUPSA
Job Experience
Customer service agent
CCI-SA for MTNGROUPSA
November 2016 to October 2017
As Call Centre Agent 173(General and VHV ? High Value).
? Inbound contact from customers.
? Providing MTN customers with information relating to billing, products, handsets, promotions and other marketing campaigns.
? Other client services such as SIM swaps and Modifying of SIM card services.
? Primary line ? Xitsonga & Secondary line ? English.
Customer service agent
Kelly for MTNGROUPSA
May 2015 to September 2016
As Call Centre Agent 173(General and VHV ? High Value).
? Inbound contact from customers.
? Providing MTN customers with information relating to billing, products, handsets, promotions and other marketing campaigns.
? Other client services such as SIM swaps and Modifying of SIM card services.
? Primary line ? Xitsonga & Secondary line ? English.
Field Technician
Oxyon Technical Support
September 2013 to January 2015
Duties
? Glocell POS Migartions
? Glocell In store Product Roll-In
? Glocell Roll Out
? Maintenance Calls (Glocell)
Education
LLB Degree
University of South Africa (Sudáfrica)June 2017 to October 2017
Diploma in Travel and Tourism
MSC College (Sudáfrica)March 2007 to November 2008
Matriculation
Flora Park Comprehensive High School (Sudáfrica)January 2001 to November 2006
Languages
English
Advanced
IT skills
Information technology
Medium
Other Skills
More Fumani
Career Goals
Industries of interest
Areas of interest
Availability to travel and work outside the city
No