Duty Manager

Sky care Airlines-Jetstar

March 2009 to March 2014

DUTIES AND RESPONSIBILITY?S
Preparing for the day?s operation
Providing on-job training and coaching as required
Filling in for staff on leave or when extra resource is required
Task allocation for the team on shift
Completion of KPI and shift reports
Ensuring acknowledgement and understanding of ad-hoc communications
Ensuring staff are following all policies and procedures
Dealing with the customer airline?s customers in a professional manner
Discipline and performance management of st

Senior Team Lead

Menzies Aviation Airline Limited

February 2001 to November 2008

Voluntarily Resigned due work Progress Opportunity's available

Customs Processing Officer

Customs Department

May 2000 to February 2001

DUTIES:
Processing Officer ? Checking Travel Documents are all in place with Accurate Details, Visa?s, Expiry etc..
Discreetly alert and Report any Suspicious Customers to Duty Manger/ Supervisor
Maintain top Security and Safety Procedures within the work place.

Reservations Agent/ Sales Manager

Polynesian Airlines

April 1999 to January 2001

Travel Call Centre Environment with 3 Staff-
Manage Travel Centre Daily Operation
Over See Wellington Airport Departures and Arrivals
Promote and Market the Airline in the Business Community and Pacific Sector
Ensure Maximum Revenue is Collected thru Ticketing and Marketing Travel Packages
Create and Ammend Travel Enquiries via Inbound and Outbound Calls.
Monthly Targets evaluated monthly and identifying areas of Improvement.

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies