IT Support Technician

central johannesburg college

October 2011 to April 2013

Installing, Configuring, Maintaining and Troubleshooting of user workstations on CJC LAN.Format and reload of user machines, ensuring all user data is backed up and secured before format. Ensuring correct software is loaded onto the user?s machine before delivery. Front Line Desktop Support via Telephone or Service desk initiated requests. Troubleshoot problems over phone or via remote desktop technologies.
Company Server Infrastructure monitoring and proper escalation of alerts. Exchange and Active Directory administration, including new user creation, password and lockout resets. User Rights Management via group membership changes in Active Directory Telephony Support ? including, AVAYA configuration changes and troubleshooting Corporate and Call Centre applications support, troubleshooting and issue escalation. Follow-up on all unresolved calls, with feedback being provided backup to client.

Information Technology

January 2009 to January 2010

Career Goals

Seeking a position to utilize my skills and abilities in the Information Technology industry that offers professional growth while being resourceful innovative and flexible.

Industries of interest

Technology

Areas of interest

Availability to travel and work outside the city

Yes

Interests and hobbies

Travelling and playing soccer