G Sam

Department Manager

H&M

February 2014 to January 2017

? Manage the execution of designers collaboration (Alexander Wang 2014, Balmain 2015, Kenzo 2016)
? Planning strategically and maximizing the sales and profit contributed by the Brand to ensure monthly sales target is achieved
? Analyze and organize reports, data, conversion rates, performance report, accounts, logistics
? Implement and follow up sales activities together with the store team on operational aspects of the store
? Plan and manage the sales advisor mentoring them towards store goals
? Recruit, train, develop and assess Sales Advisor through timely appraisal and quarterly reviews
? Ensure that the department is providing excellent customer service on the selling floor
? Ensure that merchandise is properly received and displayed according to guidelines through proper inventory
? Communicate with merchandising department in managing the pricing and mark down activities.
? Work closely with visual merchandisers to attain quality displays according to guideline
? Lead team in scheduling manpower, lay out, visual presentation for private event (KENZO 2016)

Senior Boutique Manager

JayGee Enterprise Pte. Ltd

July 2009 to October 2013

? Lead and manage high end outlet, doing personalize one to one service to customer(Liz Claiborne 2009-2011)
? Lead the set up for new brands and new stores (Aeropostale 2011, Nike Womens 2013)
? The driving force behind the team?s positive energy
? Enforced our people policies
? Established and ensured compliance with the Retail Operations Procedures
? Ensured to achieve 100% sales target and responsible for all cash control, inventory, merchandise, ordering, and maintenance activities.
? Proactive in communicating about product buying and allocation.
? Maintained customer service satisfaction and retention.
? Ensure visual merchandisers display is on track with guidelines
? Coordinate with merchandising team on analyzing data, performance, conversion

Retail Manager

Hang Ten Enterprises Private Limited Singapore

January 2009 to June 2009

? Managed a team to achieve set goals.
? Ensured accuracy of stocks and other inventory concerns.
? Handled manpower and other related trainings.
? Lead the setup of exclusive ladies garments (Hangten & Co)
? Planning sales advisor schedule
? Responsible for the teams growth and development
? Coaching staff in delivering and achieving targets

Management

Currently studying

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies