Administrative officer/Enrollment

Institute of Tourism & Hotel Management

May 2010 to Actually working here

? Welcoming Clients/New Students, Counseling, Admit student to Institute, Supporting Academic and Admin
? Processing Students Enrollment and cancellation
? Career Planing,Counseling and Placement
? Disscution with Students and Guardians and solving their problem
? Communication with Students and Teachers,
? Advising, Lesson Planing, Helping on All Course Related works
? Managing office, Reporting to Chairmen
? Managing students? Examinations, Performances, Results
? Attach students to Hotels

Customer Service Supervisor

Martins Mccoll, London, UK

March 2009 to May 2010

Duties:
? Face to face and over the telephone serving customer
? Dealings with customer queries and problems
? Taking online order and over the telephone
? Supervising the customer service team
? Handling Cash and banking

Job Consultant

Manpower UK Ltd.

November 2007 to May 2010

Responsibilities:
? working with multi-diversity of people in different environment with different employer,
? Managing new people, training, introducing in the job responsibilities
? Make a relationship with employee and employer.
? Communicating with employer and appointing new people as their demand.
? Managing working schedule

Waiting Staff

Savoy Hotel, London, UK

September 2007 to May 2010

Duties:
? Serving guests in conference and Meeting rooms
? Serving guests on the big event
? Working as a waiting stuff in banqueting area
? Working as a temporary waiting stuff, Cleaning Moping and making the table.
Working as a room Service waiter and room attendant.

Waiting Staff

Tandoor Mahal Restaurant, UK

October 2006 to September 2007

Duties:
? Serving Customers with their needs
? Answering phone and taking customers order
? Helping the senior staff & Serving customer on the Bar and tables
? Other general duties in the restaurant

Receptionist

Hotel Sundarban, Dhaka, Bangladesh

January 2005 to August 2006

Duties:
? Welcoming helping helping guest, Maintain reservation and booking.
? Check guest in and check out
? Carrying their luggage to the room
? Showing their rooms as reservation
? Dealings with guests queries and complaints
? Helping the reception team and other duties

Bachelor of Arts (4 years Degree in Philosophy Awarded in 2005)

October 1999 to December 2003

Higher Secondary Certificate

April 1996 to May 1998

Secondary Certificate

January 1991 to December 1996

Career Goals

SPECIALISATIONS & INTERESTS
? I am looking forward to a career in Initial Setting up of a Business or an Organization in new and emerging markets, Academic, Admin, Retailing, Hospitality, Channel & Relationship Management, Core strength ? Organizational abilities and strong team-building skills, Highest employee retainer during the tenure.

Industries of interest

Food and Beverage Education Retail Public Services Tourism

Areas of interest

Education / Training Retail / Shops / Stores Human Resources - HR Tourism Secretary / Reception General Jobs Executive Management

Availability to travel and work outside the city

Yes

Interests and hobbies