Senior Reservations Agent in Royal Palm Marrakech (6* Beachcomber hotel)
Job Experience
Senior Reservations Agent
Royal Palm Marrakech (6* Beachcomber hotel)
June 2015 to Actually working here
Contributing and assisting the Revenue Manager and the Reservations team in providing an efficient and friendly Reservations service, and maximizing revenues to achieve budgeted and forecasted targets as well as ensuring good application of hotel procedures...
Reservations Manager
Unik Palais Hotels-Morocco
June 2014 to Actually working here
Resservations Manager
Unik Palais Hotels & Spa
June 2014 to Actually working here
In charge of Reservations Department for Unik Palais hotels (Palais de l'O and Riad Zolah in Marrakech/ Villa de l'o and Océan Vagabond in Essaouira).
Reservations Manager
Sofitel
March 2013 to May 2014
Reservation Manager
Sofitel Essaouira Mogador Golf and Spa
March 2013 to May 2014
Following up bookings and preparing arrivals's files. Taking care of the VIP guests's requests. Welcoming guests from time to time. Making tarinings for the team (leadership)...
Reservations Supervisor
Sofitel
December 2011 to February 2013
Reservation Supervisor
Sofitel Essaouira Mogador Golf & Spa
December 2011 to February 2013
-Direct and Indirect bookings management. -Travel Agencies and Tour Operator (Pricing, Marketing, Making packages and proposals) -Insuring payments for most of bookings to secure hotel revenue...
Reservations Agent
Sofitel
July 2011 to December 2011
Reservation Agent
Sofitel Essaouira Mogador Golf & Spa
July 2011 to November 2011
Reservation Agent at Sofitel Essaouira Mogador Golf & Spa (First 6 months of opening). Most of my tasks were: -Promoting the Resort and the Destination (Essaouira) as well. -Securing the maximum revenue/sales for all Departments. -converting maximum of requests into reel sales...
1 month Training
Provincial Tourism DELEGATION
May 2011 to June 2011
Elaborating regional tourism devlopment plans. Promoting the region (Marketing...) Visiting hotels...
Receptionist
Framissima Les dune d?Or, 4 * Hotel
July 2010 to October 2010
Reception tasks, check-in / check-out (individuals and groups), booking, cashiering, guest service...
3 weeks Training
Agadir Beach Club, 4 * Hotel
May 2010 to May 2010
Training in debtors, control and merchandising services. Discover all the services, control methods ...etc
Training in the Reception /Night auditor
Guest House L?Oum Errabia Azemmour in El Jadida
March 2010 to April 2010
Receptionist & Night Auditor tasks
Training in Merchandising service: Christmas & New Year period
Les Omayades, 4 * Hotel in Agadir
December 2009 to December 2009
-Principle of outstanding food and good control and sampling. -Inventories at the end of periods.
Training in Merchandising/Control & Financial services
Ibis Moussafir El Jadida
June 2009 to June 2009
-Receipt of merchandise, Order Tickets circuits, various accounting and financial operations
Training: Christmas & New Year period
Menzeh Zalagh, 4 * Hotel in Fès
December 2007 to December 2007
Waiter job discovering
Education
Professional Degree in Tourism Marketing
The poly-disciplinary Faculty in El Jadida.2010 to 2011
Technician specialized in Hotel Management
Superior Institut of Tourism and Hotel Industry in Agadir2008 to 2010
Hotel Technician in Cuisine
Hotel and Tourism Technology Institut in Fes2006 to 2008
University Studies French Literature. (3rd year level)
Moulay Ismail University in Meknes.2003 to 2006
Bachelor of Administrative Management Technology
Technical school in Er-rachidia1999 to 2003
Marketing
El Jadida University-MoroccoCurrently studying
Languages
Arabic
Bilingual / Native
Francés
Advanced
English
Medium
IT skills
Power Point
Medium
Excel
Medium
Other Skills
More Hafid
Career Goals
Achieving all goals with my team
Industries of interest
Areas of interest
Availability to travel and work outside the city
Yes