IT Support Specialist

MMM Group Limited

August 2015 to Actually working here

* Expertise knowledge with the overall technical architecture of Microsoft Terminal Server 2012R2 Server 2008R2, and Thin Clients
* Knowledge and Experience with MAX Remote Management software, Monitoring, Pro-active Maintenance, Remote Support, Asset Tracking - Hardware, Software: Servers, Workstations, Mobile Devices, Services, and Networks.
* Knowledge and Experience with online backup product, online and local backup technology in one integrated package. Enable customers to backup any data

System / Network administrator and tier 1 support specialist

CIT Corp

June 2015 to August 2015

*Expertise knowledge with the overall technical architecture of Microsoft Terminal Server 2012R2 Server 2008R2, and Thin Clients
*Knowledge and Experience with MAX Remote Management software, Monitoring, Pro-active Maintenance, Remote Support, Asset Tracking - Hardware, Software: Servers, Workstations, Mobile Devices, Services, and Networks.
*Knowledge and Experience with online backup product, online and local backup technology in one integrated package. Enable customers to backup any data

Microsoft Infrastructure Consultant

Agile IT Solutions (U-Btech), Israel

December 2011 to April 2015

* Knowledge and Experience working with App-V infrastructure, Server and Client (App-V 4.5 - 5) virtual applications including packaging and distribution of applications to users.
* Knowledge and Experience working with IT assets Microsoft SAM (Software Asset Management). Evaluated assets inventory by MAP (Microsoft Assessment and Planning) Scan.
* Knowledge and Experience working with SCCM\MDT, including distribution of operating systems and applications, packaging applications and dri

Help Desk Technician

Microsoft

January 2010 to December 2011

* Provided IT support over the phone and in person to a total of over 250 end-users within the company on variety of issues as following:
* Quick response on failures, hardware troubleshooting \ Laptop and Desktop hardware replacement support to complex issues.
* Printers and hardware synchronization.
* Meeting rooms, sound and network issues.
* Tech-Ed 2010 annual event.
* Performed diagnostics and resolved system and application issues
* Ensured timely response and troubleshooting of all is

Technical Support Technician

Microsoft Technical Support Call Centre

January 2009 to January 2010

* Provided support on Microsoft software products:
* Windows Xp - 7, Office 2003-2010
* Microsoft hardware synchronization, such as keyboards, mice, and webcams.
* Security support - virus, Spyware & Trojan remove by Microsoft software products.
* Windows Update Problems.

Technical Support Technician for ISP customers

Calanit Carmon

January 2008 to January 2009

* Provided Technical support on mobile devices synchronization problems and cellular modems.
* Resolved technical problems related to the Internet.

Administering System Center, Configuration Manager

August 2014 to December 2014

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies