IT Engineer Field

ministry of Education

April 2018 to Actually working here

Provide Level-1 technical support to 1000+ end users, by resolving incidents and service requests assigned to IT Field Support team through Axios Assyst ITSM system, s per ITIL v3 standards??2. Troubleshoot and resolve hardware faults in laptops and desktops, upgrade their memory and the hard disk; specifically, business models from HP, Dell, and Lenovo??3. Setup and troubleshoot local and MF network printers, specifically: Ricoh, HP, Xerox, Kyocera and Samsung??4. Install and support projectors, scanners, and fax machines??5. Troubleshoot and resolve software applications faults on users computers; including Windows 7/8/10, Office 2013/2016, Outlook 2013/2016, Adobe, and Trend Micro Worry-Free Business Security Anti-virus??6. Configure and troubleshoot email accounts, and email-archiving through??7. Install and troubleshoot PKI certificates to employees Email accounts ??8. Install, configure and troubleshoot Skype for Business application on end-user devices; workstations and Smart Phones, and provide knowledge transfer to end users ??9. Configure anti-virus software; mainly Trend Micro, on end-users workstations, and clean infected corporate laptops and desktops ??10. Prepare, install and configure standard Windows 8/10 image on end-users workstations??11. Deploy Windows 7/8/10 service packs, patches, and updates on all end-user workstations??12. Install, configure and troubleshoot Cisco IP telephones of variant models??13. Setup network configuration on end-users? workstations??14. Troubleshoot LAN / WAN connectivity issues for end-users??15. Install, configure and troubleshoot Aruba wireless access point devices??16. Extend network cables from wall sockets to users' workstation??17. Patch network cables in the IDF rooms between the patch panel and switches??18. Manage offsite storage of backup tapes??19. Update the ?IT Operational Manual? on the regular basis?

CUSTOMER SERVICE

Dubai Driving Center

July 2016 to March 2018

? providing complete information about driving school admission and licensing procedures receiving phone calls from people who have enquiries related to licensing? dealing with customer complaints and transfer cases? maintaining sufficient training materials and supplies at the front desk? organizing internal and external files (soft/hard copies) related to licensing and RTA documents? ensuring that customers get queued to the right channel in the office according to their needs? acquiring customers? suggestions and comments through feedback forms and registers

IT Helpdesk

Final and soulution company

January 2014 to January 2016

? Experience identifying and troubleshooting PC hardware and software issues? Experience troubleshooting LAN connectivity issues? Strong verbal and written communication skills? Experience supporting users in an Active Directory environment? Knowledge of TCP and IP networking concepts? As a technical liaison, responsible for providing troubleshooting and repairing

Computer Sience

October 2009 to October 2012

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies