Sr. IT OPeration Officer

SKMC

January 2010 to Actually working here

A dedicated professional with over 15 years Call Center/Customer Service experience in senior sole, with a proven track record of consistently managing and delivering on projects meeting or exceeding business objectives.
Passionate in taking on challenges, and thrive with a solid IT and Operation team, have been instrumental on working with the business in optimizing a number of business processes, enhancing customer experience, and insuring various KPIs are achieved.

Supervisor Telecom Operations

SKMC

December 1999 to December 2009

? Fully responsible for managing 17 Telecom Operators, planning, supervising and assist in the day-to-day activities for the Telecom Operation Section.
? Ensure the desk reference manual is current and updated.
? Monitored the use of overtime and prepare the monthly work schedules and the yearly annual leaves for all personnel assigned to the telecommunication section.
? Managed the cabling team and install phones per the business requirements.
? Administrator training and maintain copies of training files for all the switchboard personnel.
? Ensure that all communication equipments are maintained in an appropriate working order, consult maintenance personnel as appropriate

Import/Export Assistant

Nestle Syria

June 1996 to September 2009

? Reporting directly to the Finance and Control Manager
? Cashier, Payroll Officer.
? Handling local purchasing, import and export assistant.
? Controlling the time attendance, cheque reconciliation, leave scheduling, staff sales and meal vouchers, administration reports, commercial correspondences, preparing the purchase orders.

Economic/Business Administration

Currently studying

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies