Information Systems and Technology Manager

Donewell Life Company Limited

March 2014 to Actually working here

? Develop, implement and updates IT strategies, policies and procedures
? Serve as technical adviser to the board technical sub-committee
? Develop technology annual work plans, IT budgeting, and reviews
? Design and manage the deployment, monitoring, maintenance, upgrade, and support of all IT systems, including servers, Local and Wide Area Network, operating systems, Voice Over IP, telephone, software applications, and peripherals
? Analyse system vulnerabilities and developing adequate security tools to protect data transactions and backdoor intrusions
? Ensure business continuity by developing high availability systems, backup and disaster recovery plans and procedures
? Develop standard operating procedures and best practices for IT staff and end-users
? Ensure software licenses are up to date
? Enhance staff skills through IT training, to meet the changing needs of the organization; new projects and technologies
? Supervise and manage the Information Systems and Technology team
? Provide technical advice to the development and update of Donewell Life website and social media platforms
Major achievements:
? I carried out a comprehensive IT audit and developed a plan to redesign the IT infrastructure of Donewell Life based on a Microsoft virtual platform. This technology helped the company save on hardware cost.
? I oversaw the implementation of Donewell Life Wide Area Network connecting 20 branch and satellite offices nationwide powered by Vodafone. This allowed real-time communication between the headquarters and branch offices and improved on insurance claim processes and premium payment
? I implemented a secure channel platform to enable staff to work from any location via a secured Virtual Private Network (VPN)
? I supervised the migration of Donewell Life's communication system to a cloud-based platform using Microsoft Office 365 to facilitate collaboration, document management and sharing between the headquarters and branch offices across the country
? I implemented a Customer Relationship Management system to enable the marketing department to keep track of new business opportunities and existing businesses. This enable managers to have a holistic view of their customer base and staff performance using comprehensive analytics, graphs and pie charts (dashboard).
? I deployed a Learning Management System to build in-house capacity for the efficient and effective utilization of the IT infrastructure.
? I developed a cost saving strategy to save on consumables by implementing a centralized monitoring and billing system for print services that helped the organization to cut down on printing expenditures by 50%
? I led the in-house development and implementation of a mobile application to handle cash collection more efficiently by tracking and monitoring sales agents? performance on the field. This system reduced the rate of embezzlement and leakages to the company.

IT Supervisor

Forum for Agricultural Research in Africa (FARA)

June 2005 to February 2014

? Identify the organization ICT needs by developing plans to align IT resources to the organization goals and objectives
? Contribute to the development and implementation of FARA ICT policies and procedures
? Collaborating with the procurement unit in the implementation of ICT projects, acquisition of ICT equipment in accordance with procurement plans and world bank / African Development bank procurement procedures and standards
? Secure FARA ICT infrastructure by deploying firewalls, antivirus, anti-spam, access control, data encryption, intrusion detection, and filtering, monitoring and virtual private networks
? Ensure business continuity by implementing automated backup, restore, rollback and disaster recovery plans
? Deploy Point to Point and point to multipoint video and audio conferencing systems using Polycom and Skype
? Ensure proper Service Level Agreement between FARA and its service providers and suppliers
? Make IT recommendations on system utilization, health and safety issues
Major achievements
? I was the project leader of a team of cabling engineers that setup the FARA Local Area Network to maximize data transmission speed for the support of multimedia and video conferencing applications. This investment has helped FARA to communicate efficiently and effectively with the implementation of all its continent-wide and region-wide ICT programs
? I designed and implemented the migration of FARA physical servers to virtual servers using VMWARE to enable FARA IT infrastructure to be more flexible, scalable and to improve business continuity and disaster recovery. This upgrade cut down on IT expenditures as less equipment and licenses were purchased to get the IT systems up and running more efficiently
? I designed and implemented an Internet Protocol-Private Branch, eXchange (IP-PBX) that has the capability of interfacing all the communication infrastructure of the organization into a Unified Communication System. FARA could conduct high profile meetings from different parts of the world using all kinds of medium of communication at a low cost. Considerable saving were made out of travel expenditures that contributed in building reserves for the organization and rechanneling excess fund into its region-wide activities.
? I implemented with the collaboration of SYLVERSYS Consulting a live webcasting and social media platform to broadcast the AFRICA AGRICULTURE SCIENCE WEEK 2013 at the Accra International Conference Centre. FARA hosted over 1000 participants and the event was widely covered

Information Systems Manager

Credit Reference Bureau Ghana Limited (CRB)

April 2003 to May 2005

? Developed solutions to improve on computer network connectivity between CRB and its clients
? Test, evaluate, debug and install the debt collection and debt file transfer software, train and support CRB clients
? General ICT system implementation, maintenance and troubleshooting

IT Specialist

Centre for African Wetlands (CAW)

June 2002 to February 2003

? Developed the Centre website and email system
? Ensured effective communication between network members through a networking database that can provide information on the activities of the various institutions
? Was responsible for installation, maintenance troubleshooting and repairs of computer systems and assisting staff in system utilization

Information Technologist

T-MARK LTD

April 2000 to December 2001

? Installation, maintenance, troubleshooting and repairs of computer systems
? Assisting customers with their computer issues (Help Desk, Support)
Business or sector: Scientific and technical activities, Cyber Café

Masters in Management Information Systems

Currently studying

Bachelor of Science in Information and Communication Technology

Currently studying

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies