Iain Craigie
Service Desk Supervisor in Technip
Job Experience
Service Desk Supervisor
Technip
July 2013 to Actually working here
Manage the day to day running of desktop and Service Desk support. Change manager. Request Manager. Problem Management. Major Incident Management. Reporting via Service Now. SLAs. Liaising with Key Stakeholders. Process and procedural documentation.
Team Leader
ECU
February 2009 to July 2013
Manage a team of Service Desk professionals. Process Owner - Incidents. Request management. Change Management. Problem Management. Major Incident Communication process.
Education
Physics and Maths - not completed
Glasgow UniversityCurrently studying
Languages
English
Basic
IT skills
Other Skills
More Iain
Career Goals
Industries of interest
Areas of interest
Availability to travel and work outside the city
No