Ian Chris Patac

Claims Inventory Management Specialist II

JPMorgan Chase Bank N.A.

October 2014 to May 2017

? Cater concerns regarding the billing statement and transactions happened in
debit cards and checking account.
? Provide Banking Policy in connection to different type of customer's concern in
recovering their funds from different establishment.
? Gathers information with regards to different transactions happened to Debit
Card and Cheque that is being reported as Fraud or Unauthorized.
? Evaluates claims for potential Fraud and makes referrals to Special Investigations
Unit as appropriate
? Handles customer questions, complaints, and billing inquiries with the highest
degree of courtesy and professionalism to resolve customer issues
? Offers alternative solutions where appropriate with the objective of retaining
customer's business
? Makes financial decisions to protect/collect revenues and adjusts customer
accounts

Subject Matter Expert

Convergys Corporation

August 2011 to October 2014

? Answers customer/client requests or inquiries concerning products, billing statement and reports problem regarding purchased items.
? Handles customer questions, complaints, and billing inquiries
? Responsible for improving customer retention through promotions and services provided to the customer
? Continually maintain working knowledge of all company products, services and promotions.
? Utilizes mechanized systems to initiate and complete orders and handle customer requests.
? Make recommendations according to customer?s needs
? 6. Make recommendations according to customer?s needs on features, accessories, upgrades and rate plans.

Bachelor of Science in Mechanical Engineering

June 2009 to May 2010

Units of Mechanical Engineering

June 2003 to March 2008

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies