Ian Marie Legarda

Customer Service Officer

Starwood Hotels & Resorts Worldwide, Inc.

June 2007 to Actually working here

?To process, investigate and resolve complaints from dissatisfied guests or disputes from hotels received via calls or emails
?To receive calls, correspondences, faxes and administrative messages from the general public, corporate account customers, Starwood Preferred Guest (SPG) members, government agencies, travel agencies, hotels and Starwood associates and executives concerning difficulties encountered with or related to, a guest?s stay or reservation with any Starwood property
?Interact with Central Reservation agents, hotel management including but not limited to General Manager and staff in seeking resolution to customer or hotel issues
?To handle reservation calls during peak periods
?To assist in training new CS associates & guide them to improve their performance
?To participate in any other duties assigned from time to time

Behavioral Science

Currently studying

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies