Ian MacDonald

Intern

The Refinery Post Production

November 2019 to March 2020

3D Generalist/Render wrangler

3D generalist

Priest

February 2019 to March 2019

Freelance work , created 3D assets for woolworths product advert

Resource Planner

Nedbank

June 2013 to November 2013

Planning and implementation of shifts on Verint system. Updating of monthly MIS reports. Update of agents details on CMS telephony system.

MIS Analyst

Nedbank

April 2009 to Actually working here

Duties : Manage and enhance monthly stakeholder reports for all financial products. Responsible for data analysis of inbound and outbound call volumes,then make recommendations to management on new enhancements or problem areas within the business. Manage CMS Avaya and Verint witness systems. Do database administration on SQL 2008 as well as Access 2010. Do monthly data extraction on Microsoft CRM and SQL managemet systems. Maintenance of Microsoft share point system file management.

Quality Coach

Nedbank

November 2007 to April 2009

Call quality coach for all financial products

Team leader

Nedbank

April 2006 to November 2007

I was responsible for a team of 12 consultants in the transactional banking accounts department. Products supported was current accounts/savings accounts and investment accounts.

Inbound software support consultant

Nedbank

January 2001 to March 2006

Telephonic support for Corporate electronic banking and internet banking webpage.

Diploma

January 2016 to January 2018

A+ Certification

2000 to 2000

Senior diploma

1989 to 1993

Career Goals

I am a driven individual who seeks career satisfaction, growth and stability, i give my best at all that i do.

Industries of interest

Labor Risks Insurance

Areas of interest

Availability to travel and work outside the city

Yes

Interests and hobbies