Ian Mascarenhas
Sales&office coordinator in Shred-it
Job Experience
Sales&office coordinator
Shred-it
February 2014 to Actually working here
? Answering telephone calls & ensure appropriate action is taken to each call.
? Maximize positive customer experience and make all callers satisfied &courteously treated.
? Record all customer service request & complete the request to the service agreement.
? Assisting the GM in developing customer service process in line with branch footprint expansion
? Carryall customer service enquiries to their conclusion; and if not resolved alert the Manager of unresolved issues to maximize effectiveness
Operations Manager
Pest Free
May 2012 to November 2013
? Day to day operations in the office and field.
? Staff welfare, procurement of uniform, laundry, shoes, equipment & expense claims
? Vehicle upkeep - renewals, registration, fines, accidents
? Scheduling staff, day/night shift and grooming upkeep, punctuality, staff appraisal and disciplinary actions as well as individual performance.
? HR - Follow-up on visa stamping renewals/expiry, Emirates ID, medicals etc.
? Monthly meetings with Supervisors and technicians in order to improve service a
Education
Craft F&B
Institute of Hotel ManagementCurrently studying
Basic Computers
Emirates ComputersCurrently studying
T.Y.B.A
Kirti CollegeCurrently studying
Languages
English
Advanced
Francés
Medium
IT skills
Word ,Excel
Other Skills
More Ian
Career Goals
To be focused and to produce the ultimatum to foresee growth
Industries of interest
Areas of interest
Availability to travel and work outside the city
Yes