Customer Services Manager

Imperial Distribution

January 2009 to January 2014

Ensure economic and professional warehousing and distribution is maintained.(3PL) Maintain fleet of trucks and trailers. Servicing schedules, fuel monitoring (cpk), licensing. Ensure cost effective route planning. Set and maintain budget. Provide a weekly forecast to 3PL customer and director Attend to customer queries and complaints. Provide Distribution Director with weekly reports on departmental performance by means of Excel, Word and Disman. Manage controllers, supervisors, drivers and staff Ensure all ISO and NOSA standards are maintained. RTQS.(Road Transportation Quality System) Ensure IR practices are adhered to and chair disciplinary hearings. Perform trip recons on Disman and Excel. Perform customer credits and debits for delivery variances. Ensure cost effective delivery and warehouse service. Maintain high level of customer service. Manage subordinates and drivers. Perform administrative duties. Maintain safety standards. Staff training Driver training Ensure procedures of risk control policies are followed and adhered to. Assist with weekly stock tacking Liaise with warehouse on stock availability and loading of vehicles Ensure warehouse productivity is maintained

Customer Deliveries Controler

Distell

August 2004 to December 2008

Set and maintain budget. Supervision of staff members. Ensure deliveries to 458 customers. Attend to customer queries and complaints. Provide Distribution Centre Manager with weekly reports on departmental performance by means of PowerPoint,Excel, Word and SAP. Maintain fleet of vehicles (service scheduling, fuel and tyre recon, preventive maintenance). Ensure all ISO and NOSA (5 star) standards are maintained. RTQS. Conduct monthly driver training program; practical and theory. Ensure IR practices are adhered to. Attend monthly shop stewards meetings with FAWU in capacity as head of department. Perform trip recons on SAP and Excel. Perform customer credits and debits for delivery variances. Workplace Improvements and Ergonomic suggestions.(MDWT) Ensure cost effective delivery service. Maintain high level of customer service. Manage subordinates and owner drivers. Perform administrative duties. Maintain safety standards. Ensure procedures of risk control policies are followed and adhered to. Risk and security management. Assist with weekly stock tacking Liaise with warehouse on stock availability and loading of vehicles Ensure warehouse productivity is maintained Represent the company at union meetings

Transportation Coordinator

SPAR

January 1998 to July 2004

Ensuring the transportation of freight in the Eastern Cape and Transkei, including - Budgeting, Maintenance of service records, Meeting budgeted running costs (tyres, diesel, driver, Overtime, servicing). Use of Microsoft office pack and AS400 Driver Training. Customer Service. Warehouse and Transport Logistics. Planning, Productivity and Training planning. Ensuring optimal utilization of 17 trucks and 28 trailers.

Student/Teacher

Hook Up Inc USA

May 1995 to May 1997

Studied towards a Bsc in Business and Transportation Management Between semesters I worked : Taught driving skills at Hook Up Driving Academy Drive code 14 vehicles approximately 1100 km per day (Log Books available for verification). Experience: Competent to teach and drive: Single, Double and Triple Trailer Vehicles, Hazardous Materials, Refrigerated Units, Flat Beds Vehicles. Competent to drive: Volvo, International, Kenworth, Freightliner, Nissan, Mercedes; 9 Speed, 10 Speed, Super 10, 13 Speed, 15 Speed, 15 Over, Fuller, ZF, 16 Speed, 18 Speed, 27 Speed. Subjects Taught: Theory of Business Public and Customer Relations Use of Satellite Navigation Systems and Onboard Computers Basic Mechanics Trip and Route Planning Advanced Trip Planning of Restricted Routes. Defensive Heavy Duty Driving, Ice and snow, and Desert Driving

Bsc in progress

January 1995 to January 1997

Career Goals

I have been in the transport and distribution industry for twenty five years. I am a Customer Services and Operations Manager for Imperial Logistics, the largest logistics company in Southern Africa. I am responsible for budgeting, finance, health and safety and all fleet requirements such as maintenance, servicing, tyres and all vehicle and warehouse related functions as well as total distribution. I have vast experience in 3PL logistics in a production and distribution environment and fully understand the requirements of OTIF. I set and score SLA`s as well as assist with BOP`s. My general functions are attached on the last page. I studied toward a BSc in Business and Transport management in the USA as well as taught international students in practical and theory of trucking and transport. I believe in being hands on and spend as much time as I can with all my staff to ensure the smooth running of the operation. I believe a manager must know all the ability`s and job functions of all employees to actively assist, motivate, mentor and be able to step in where necessary. My quarterly KPI scores are continually assessed as a ?strong Performer?. I have a strong IR and HR back ground and am frequently called upon to resolve disputes and chair hearings.

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies

Motorcycling, quad biking, camping, waterskiing