Analyst, Admin Works, TSR II

TeleTech Customer Care Mgt. Phils., Inc. (TCCMPI)

January 2011 to January 2017

Assistant Manager Trainee / OJT (June to September 2009)
Circles Events Café
Makati Shangri-La
Ayala Avenue corner Makati Avenue, Makati City
Performance Management, Giving Feedback, Project Management, Coaching, Supervision, Staffing, Business Knowledge
Technical Support Specialist (January 2011 ? January 2017)
Teletech Customer Care
Management Philippines Inc.
Level 9 Five Ecom Building Harbour Drive Mall of Asia Complex Pasay City
Accounts
BigPond - ADSL / Wireless Technical Support (Jan. 2011 ? April 2011)
Telstra Mobile Assurance ? Mobile Technical Support level 2 (April 2011 ? Present)
? Service Recovery Team (August 2012 ? 2014)
? IWS Team / Case Management Team / Back of House (December 2014 ? January 2017)

Hospitality Management

Currently studying

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies