Systems & Network Infrastructure Supervisor

Tiaxa Incorporated Philippines

September 2014 to October 2016

Responsible for the deployment, setup and maintenance of all systems and networks required by the business to all regional clients in Bangladesh, Cambodia, Philippines, Vietnam and Malaysia.
Operations responsibility includes ensuring all IT Infrastructure (physical, virtual & cloud) in the regions are in their optimal condition as well as managing & equipping the Network Operations Center Team that provides Level 1 to Level 2 support and Applications team that provides Level 3 support with the proper tools and resources in accordance to the committed SLA to its regional clients.
Business responsibilities include analysis, design, testing and implementation of overall System and Network Designs that go through Vendor Assessment, Vendor Selection & Purchase process for the Hardware requirements.
Ensures all production resources are available 24x7 to support business requirements and provides resolutions to all production and testing environment issues.
Key Accomplishments:
? Deployed IT infrastructure needs for the Tiaxa Manila office from scratch.
? Deployed Open-Source Network Monitoring Systems.
? Established IT services for the Tiaxa Asia team through rapid solutions such as AWS &
Google Apps.
? Designed Network build-up plans for Bangladesh, Vietnam and Malaysia Mobile Telco
clients.

? Deployed IT Infrastructure Projects in their main Data Centers for Mobile Telco in Bangladesh, Cambodia, Vietnam and Malaysia.
? Deployed 2 production Infrastructure Projects within 6 months with 2 Vietnam Mobile Operators.
? Migrated the Support Servers from bare-metal servers to Virtualized environment.

Senior NOC Engineer

Tiaxa Philippines Incorporated

December 2013 to September 2014

Responsible for monitoring and diagnosing operational issues for all production platforms and provided Tier 2 applications and network support.
Performed production operations that include executing scripts, patch updates, application restarts, database optimizations and coordinate the efforts between internal and external stakeholders.
Ensure maximum possible service availability and performance of all production platforms and provide support services for all technical teams.

Networking and System Administrator

MIS, Municipality of Cainta

July 2013 to December 2013

Specific Duties:
? Maintains core data network.
? Responsible for troubleshooting and resolving Layer 1 to 3 issues starting from the
Provider?s Edge/Access Router, Exchange, DSLAM, Pillars, Joints, MDF, Internet
Cabling, NTU, Router, Switches until Terminals.
? Maintains servers and databases for all municipality departments, protecting them from
internal and external attacks and preventing anyone from manipulating the systems.
? Maintains WAN/LAN Networks

Network Computer Cafe Owner and IT Solutions Consultant

Colorseppro Cyber Cafe

January 2008 to January 2013

Key Accomplishments:
? Built the commercial business from scratch.
? Set up client-server networks including hardware configurations for various small
businesses including computer cafes.
? Deployed offered innovations with Diskless, Internet Cache, Squid, PFSense solutions to
improve small network businesses operations.
? Considered as an all-around guy in any computer-hardware/software troubleshooting
related concerns.

Technical Support Specialist

Convergys Philippines

February 2007 to December 2007

Specific Duties:
? Provides technical support for all clients in the United States with any internet-related
problems including slow throughput, no DSL sync, intermittent connection, network
configurations and computer spywares/viruses solutions through phone and email.
? Creates tickets for clients that need immediate home networking assistance dispatch.
? Provides Tier 2 support for networking problems including TCP/IP, Proxy and Registry
editing.

Bachelor of Science in Information Technology

January 2005 to March 2008

Bachelor of Science in Computer Science

June 2003 to June 2004

Career Goals

Focused on supporting large-scale enterprise systems with leverage experience in
IT infrastructure analysis, design, test and implementation of web applications. Promotes the value of efficiency, availability and security of the production environment.

Industries of interest

Tobacco Industry

Areas of interest

IT / Technology / Telecommunications

Availability to travel and work outside the city

Yes

Interests and hobbies