Ian Fraser
Senior Managed Services Consultant in Ericsson
Job Experience
Senior Managed Services Consultant
Ericsson
March 2008 to Actually working here
Performed Managed Services Sales and Delivery activities, including: Opportunity Identification and Scoping; Cost Modelling, Proposal Development and Customer Presentations. Service Establishment and Operation, and Service Performance Reviews and Refinements.
Managed Services Consultant
Ericsson
March 2007 to March 2008
The Managed Services Consultant role entailed all aspects of Managed Services, from pre-sales activities, including Lead Consultant role, through to Service Delivery management.
Operations Manager - South
Ericsson
June 2001 to March 2007
Lead Transition & Transformation program for Field & Exchange Operations teams, into Ericsson organisation; Developed Operational plans for Network and Customer Services; Developed and maintained annual budgets; Measured and identified competence gaps and initiated education programs accordingly; Lead staff integration activities; Developed/implemented appropriate, eTOM aligned, MS Processes and Procedures. Ensured all agreed Network and Field SLAs identified and achieved.
Service Delivery Manager
Ericsson
November 1998 to June 2001
Senior Service Manager
Ericsson
April 1995 to November 1998
Service Delivery Manager - Enterprise
Ericsson
June 1993 to April 1995
Education
Training/education records
Will be provided separatelyCurrently studying
Languages
English
Bilingual / Native
IT skills
Microsoft Office
Advanced
Other Skills
More Ian
Career Goals
To continue to provide strong, effective & decisive leadership, in a Customer Service environment.
Industries of interest
Areas of interest
Availability to travel and work outside the city
Yes