Ian Fraser

Senior Managed Services Consultant

Ericsson

March 2008 to Actually working here

Performed Managed Services Sales and Delivery activities, including: Opportunity Identification and Scoping; Cost Modelling, Proposal Development and Customer Presentations. Service Establishment and Operation, and Service Performance Reviews and Refinements.

Managed Services Consultant

Ericsson

March 2007 to March 2008

The Managed Services Consultant role entailed all aspects of Managed Services, from pre-sales activities, including Lead Consultant role, through to Service Delivery management.

Operations Manager - South

Ericsson

June 2001 to March 2007

Lead Transition & Transformation program for Field & Exchange Operations teams, into Ericsson organisation; Developed Operational plans for Network and Customer Services; Developed and maintained annual budgets; Measured and identified competence gaps and initiated education programs accordingly; Lead staff integration activities; Developed/implemented appropriate, eTOM aligned, MS Processes and Procedures. Ensured all agreed Network and Field SLAs identified and achieved.

Service Delivery Manager

Ericsson

November 1998 to June 2001

Senior Service Manager

Ericsson

April 1995 to November 1998

Service Delivery Manager - Enterprise

Ericsson

June 1993 to April 1995

Training/education records

Currently studying

Career Goals

To continue to provide strong, effective & decisive leadership, in a Customer Service environment.

Industries of interest

Areas of interest

Availability to travel and work outside the city

Yes

Interests and hobbies