A. Ignacio Moll

ACD Operations & Planning

Sabre Travel Network

April 2014 to Actually working here

? Ensure SLAs are met both in Montevideo and Krakow Service Centers. ? Manage and track work shifts for over 1.000 specialists in Montevideo, Krakow and Athens centers. ? Devise and maintain routing strategies for contacts (calls, callbacks, emails and chats) from different markets, skillsets and languages. ? Supervise schedules, off-the-phone activities and time distribution for the Helpdesk to provide appropriate 24/7 coverage for every market. ? Support the migration from Avaya CMS Administrator to Genesys CC Pulse

International Customer Service Representative

APAC Customer Services

September 2013 to March 2014

Senior Analyst SME

IBM

November 2008 to September 2012

IBM Uruguay-BPD: Business Process Delivery Subject matter expert (team leader). Outsourcing of specific and strategic areas for a transnational client in the financial sector (due to confidentiality agreements, all details are to be restricted) working directly for BBVA Spain from IBM Uruguay. In charge of International Fraud team Analista Senior/ SME (Líder de equipo). Tercerización de áreas específicas y estratégicas de un cliente transnacional del sector financiero (debido a contratos de confidencialidad los detalles son reservados) trabajando para BBVA España desde IBM Uruguay.A cargo del equipo de Fraudes internacionales.

Chief of Credit

Efa Laboratorios

January 2003 to January 2006

The job consisted in being in charge of the Accounts and Credits department. This involved dealing with regular customers accounts, credit analysis, debt refinancing and collections. Encargado de Créditos y Cobranzas. A cargo de las cuentas de grandes y pequeños clientes, análisis de crédito, refinanciaciones de deuda y cobranzas.

Técnico en Comercio Exterior

2006 to 2007

Técnico en Gestión de empresas

2005 to 2006

Facultad de Arquitectura

1996 to 2003

Certificate of Proficiency

1994 to 1995

1991 to 1993

Currently studying

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies