Sourcing Analyst

Shell Business Service Center Sdn. Bhd. Cyberjaya

September 2014 to Actually working here

- Initiating and coordinating On Boarding /Off Boarding / Change of Teams/roles processes
- Executing various activities related to contract creation/maintenance, audits, data integrity, stakeholder management etc.
- Managing team mailboxes and communicating to stakeholders
- Assist with keeping related process documentation up-to-date
- Providing assistance to the leaders and other members of the IT Resourcing Team
- Working with equivalent support staff in other countries, provide an integrated support service to stakeholders
- Creating Excel and other type Reports to various groups within the organization
- Continual process improvement
- make suggestions to Subject-matter-experts for better ways of working
- Ad-hoc admin tasks Special Challenges
- Balancing the Sourcing department goals and stakeholder priorities
- Working with a global team with up to 16 hour time zone differences
- Working with minimal supervision at busy times
- Self-assign contract extensions through shared inbox. Proactively complete the process for these requests.
- Amend contracts for third party resources and ensure process followed up with relevant parties in HR and CP and Sourcing Board where required. (Some contracts will require complex analysis and clear understanding of required approvals and governance.)
- Escalate issues when appropriate.
- Initiate and execute the necessary off boarding activities exiting resources.
- Maintain updated records in the master resource database, ensuring data is kept accurate and up to date at all times.
- Act as backup for other Sourcing Analysts working on similar work actions with an enterprise first approach to cover all 3 regions.

Project Assistant/Analyst

Shell Business Service Center Sdn Bhd, Cyberjaya (Customer Service Centre)

May 2013 to February 2014

? Participating and helping in the coordination of any engagements with the change agents through the deltas related to their particular units.? Producing reports summarizing results from gap analysis sessions.
? Support testing, training and communication coordinators on the ground and track progress till completion.
? Support local Live Environment Simulations and Nursery sessions? Supporting the core project team in any required activities to close gaps during implementation.
? To liaise with change agents throughout the project to support strategy and way forward to close gaps identified during implementation.
? Support the CSDM and the Deployment team on the ground with implementation activities.
? Create and maintain local risk/issue management log throughout the program.
? Assist CSDM to Identify, Assign & Manage Resources requirements throughout the program.
? Organize project Status Meetings with CSDM and CSC Change Agents/Leads
? Tracking and reporting progression of project deliverables

Customer Project/Program Manager I

Hewlett Packard, Cyberjaya

October 2009 to June 2012

Customer Project/Program Manager I
? Managing NSSR Process Mailbox ? Receipt, respond, route all emails coming into the process mailbox. Mails range from new requests raised by customer to issues, queries and sometimes escalations.
? Request Validation- Receive and validate requests within scope in 24 hours. Notify originator of acceptance or rejection.
? Assignment of Ownership ? assign or re-route mail and requests to correct parties within HPES for action
? Progress Tracking ? track progress of the requests in the system and update Aldea milestones where applicable.
? Formal Submission ? make formal offer of completed requests to customer promptly, ensuring deadlines are kept.
? Proactive risk management of CSL 8.1.1 "Project Initiation - Proactive risk management of RA ?s Verification step of CSL 8.1.1 ?Project Initiation ? Proposal turnaround time? to contribute to meeting or exceeding account contractual criteria for Green
~Verification 24 hour turnaround
~Up to date processes are followed by NSSR team resulting in no negative CSL impact
? ABM Time Tracking - ensure the time tracking tool is updated weekly as required.
? Create an environment that allows employees to contribute, succeed & grow - Create a positive environment for myself and my colleagues by submitting 1 per quarter "Peer Nomination". This represents my acknowledgment of my colleagues' contributions in areas like: collaboration, service excellence, leadership and innovation.

WTS-BA Focal Point (October 2009 ? July 2011)

? The service provides a Citrix hosting environment for Client Business Applications. Shell business may use this service to access their business applications (hosted and supported by T-systems) via Citrix.
? Manage the WTS-BA process mailbox ? receipt, respond, co-ordinate and process the WTS BA Service request made via Shell Business buyers or Project Managers that are managing the business application rollout.
? Liaising with customers ? to evaluate the requests for project activity to determine a best-fit solution.
? Request Logging and Validation ?by liaising with Shell ITS to determine if the WTS-BA is for ?Prime? Shell application or for ?Non Prime?. The former would require re-routing to T-Systems, and the latter would be taken on by HPES. She also maintains the database of these requests.

Diploma in Business Studies

Currently studying

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies