Product manager and Inventory Controller

Bosal Afrika

March 2010 to July 2015

O Product Mangement
- Improve sales in all product lines by developing new products.
- Forecast demand levels to meet customer needs.
- Engage with fitment centers, distributors and end users to ensure that our products continue to meet customer requirements relating to quality, functional requirements as well as esthetic appeal (in some product lines)
- Ensure that all products are competitively priced, while competing on value add, not price
- Automotive Market study and range definition
- Product development
- Catalogue Management
- Market introduction and information
- Range management
- Price increases
o Warehouse and Distribution Control
1. Oversee of OEM supply to various manufacturers.
2. Ensure effective transport route planning.
3. Develop and test new strategies for improved stores efficiency, distribution and customer service.
4. Ensure that cycle-, independent- and stratified-stock counting is performed, reported on, variances investigated and rectified.
5. Ensure that audit requirements are met regarding the receiving, storage, issuing and dispatch process by keeping abreast with store procedures.
6. Optimise storage capacity by ensuring that a FIFO policy is in place.
7. Ensure that the National Distribution Network is optimally controlled to ensure outstanding customer service.
8. Ensure that all export orders are dispatched on required dates.
9. Attend to customer queries in a professional manner.
10. Implement and liaise with LBS regarding factory ordering on a weekly basis
11. Compile information regarding trends and product history relevant to the annual budget preparation.
o Administration of warehouse and distribution function
1. Ordering, verifying and processing of inventory.
2. Ensure effective control of depot administration.
3. Departmental monthly budget control.
4. Supply daily, weekly and month-end reports.
5. Supplier price negotiations
o Plan, organize and control staffing resources
1. Provide regular staff feedback
2. Develop staff in terms of identifying training needs and making recommendations concerning interventions to address these.
3. Ensure effective disciplinary and grievance management.
4. Where necessary, provide on-the-job training for subordinates.
o Liaison and Support
1. Liaison between Supply and Sales.
2. Provide support to Export Department.
3. Develop sound customer relationships and continually improve customer service levels.
4. Interface between Supply and BMS departments.
o Booking of stock from other Plants as well as suppliers
o Ordering stock from suppliers
o Back Orders ? actively chasing back orders from plants and suppliers
o Management Reporting
- Daily Back order report
- Daily Stock availability reports
- Daily Sales reports
- Weekly Sales reports
- Weekly KPI reports
- Weekly Availability reports
- Weekly Stock Value reports
- Weekly SLOB reports
- Weekly Distributor sales
- Monthly Sales reports
- Monthly BO and Availability reports
- Monthly Stock movement reports
- Monthly Stock value
- Monthly SLOB Reports
- Monthly KPI Reports
- Compiling budget templates and reports
o Daily workflow maintenance & quality checks
o Stock invoicing ? clients and plants
o Compiling stock take documentation
o Compiling stock take reports
o Arranging and coordinating tasks during stock takes
o Filing & Archiving

Bureau Team Leader and Quality Assurance

SHL Group

September 2006 to February 2010

Bureau Team Leader
o Coordinate Bureau team and Bureau work
o Daily workflow maintenance & quality checks
o Invoicing
o Coordinating work between SA and UK Bureau
o Coordinating team training and skills matrix
o Filing & Archiving
o Ensure adequate bureau processes are in place
o Reporting on all bureau job and support stats
Product development
o Online and Offline product maintenance
o Enhancing existing systems
Software Client Visits and Training
o Visit clients with software problems
o Installation of any new software
o Training of all online and offline systems (Internally and Externally)
o Development of training material
Projects Co-coordinator
o Planning and scheduling of new e-business projects (Internally and offshore (internationally)
o Help prepare & check specs for accuracy
o Ensure consultants and clients adhere to administrative procedures relating to the e-business process (client propositions, signing of proposals and SLA?s by clients, sign-off procedures, etc.)
o Invoicing and Licensing of live systems
o Ensure project tracker is up to date
o Setting up and assisting with Demo project
Quality Controller
o Quality checking of all e-business material
o Testing of online and offline systems
o Compiling and executing test plans
o Storing project information
Administrative Assistant
o Preparation of marketing, training and other materials
o Custodian of all system documentation (manuals etc)
o Assist in the design of software specification documentation
o Co-ordinate the authorization of user details to staff and clients
Client Support
o First and Second line support to clients and consultants
o Allocate and co-ordinate support requests from users
o Reporting on support provided

Co-coordinator, Global and Government Markets

Telkom S.A

September 1999 to March 2005

O Call Center agent
o Telephonic Handling of all potential and existing customer calls
o Telephonic Dialup Accounts-Providing Support on audit trials when necessary
o Data Capturing and processing of all applications received within a 24 hour turnaround time
o Providing customers with product knowledge
o Basic tech support
o Conduct CSI survey once a month
o Corporate Sales: Leased Lines, Web Hosting and Development, Domain name Registrations, Firewalls, Server Farming etc
o Sales Tracking and coordinating
o Tracking of all incoming order forms
o Tracking and coordinating all work in progress-Attending Web
o Development meetings and reporting on all projects outstanding to Sales Department and Customers
o Provide Training to TBIS Call Center Agents
o Compiling Training documentation
o Mapping and documenting processes
o Interim Call Centre Management
o Team Member - Billing Integration Project
o Infranet Billing System, Clarify CRM system, CBS Telkom Billing System, Telkom Internal Intranet
o Team Member Branding Project
o Telkom Online Team Member
o Handling and Maintaining the Web Leads application on Telkom.co.za website
o Team member Implementing and Writing Business process for the TBIS Call Centre environment
o Analyzing Web Statistics
o Compiling monthly web metrics reports for Executive level
o Product management support
o Support in the launching of new products
o Support in compiling business processes
o Support in Call Centre Training
o Billing support on all new and existing products-Manual Billing
o Manually bill all Basic Hosting additional charges
o Oracle Portal Implementation
o Compiling Test Cases for Oracle Portal Implementation
o Compiling Testing Schedules
o Facilitating Testing
o Conducting Testing
o Updating web articles on current telkom.co.za site
o Allocate and co-ordinate support requests from users
o Reporting on support provided

Grade 12

Currently studying

Career Goals

Industries of interest

Automotive Advisory / Auditing / Consulting Mailing Internet Media / TV, Radio, Others

Areas of interest

Education / Training Internet / Web Design Call Centers / Customer Service General Jobs

Availability to travel and work outside the city

Yes

Interests and hobbies