Manager

AMS Travel And Tours Sdn Bhd

April 2018 to February 2019

- Acting as a first point of contact: dealing with correspondence and phone calls- Managing diaries and organising meetings and appointments, often controlling access to the Managing Director- Booking and arranging travel, transport and accommodation- Organising events and conferences- Reminding the Managing Director of important tasks and deadlines- Managing databases and filing systems- Implementing and maintaining procedures/administrative systems- Liaising with staff, suppliers and clients- Collating and filing expenses- Plan and monitor the implementation of Company Administrative & Human Resource related activities.- Maintain administrative staffs by recruiting, selection, orienting, and training employees- Responsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved and that clerical functions are properly assigned and monitored- Maintain office equipment and manage office layout.- Perform any other adhoc duties as and when request from time to time.- Attends walk-in enquiry- Plan and develop Umrah itineraries- Prepare rooming list for every departure- Follow up payment and liaise with operation team to ensure on time completion.- Service existing customers and maintain good relationship with customers.- Liaise with key airline representatives for processing of airline tickets, cancellation and refund requests from customers.- Submits passports to Travel Agents with Muassasah for Umrah Visa stamping- Stays connected with airline representatives to get timely updates of airline deals, offers and promotions.- Promotes ticketing business, Umrah packages and products through variety of mediums.- Resolves customer queries related to services rendered.- In charge of the overall Operations, management and the general growth of the Travel Agency.- Supervise the daily activities of the Company- Sign-on of new customers to the company- Prompt resolution of customer issues and complaints- Develop strong and enduring personal relationship with decision makers of existing clients and potential clients with the specific purpose of identifying business opportunities, resolving issues and managing crisis- Ensure high standard of customer experience always- Recruiting the best hands for the Agency- Prepare Monthly Operations Report- To maintain confidentiality of information and filling of all mails- Handling customer calls, complaints and inquiries efficiently, courteously and professionally.

Control Management Executive

HARMONY EXCELLENCE GROUP

April 2013 to March 2018

- Liase with customer and advise them on Umrah matters - Arranging flights, insurance and accommodation- Promotion of Umrah products amongst leading business communities - Advising clients on travel arrangements, e.g. Visas and passports - Sending out tickets to clients - Keeping clients up to date with any changes - Handle FIT and group queries. Dealing with ticketing, travel agent and airlines agent for flight quotation and reservation - Dealing with customer enquiries and aiming

Account cum Admin Executive

R&A Metals SDN. BHD.

January 2010 to April 2013

- Monitor employee attendance / leave records
- Process and handle payroll administration to ensure payroll is accurate and delivered on a timely manner.
- Perform Office administration duties
- Preparing documentation on orders & deliveries
- Issue of Purchase Order, Invoices, Process invoice adjustment, respond, follow up and resolve invoicing issues with customer.
- Maintain proper filing system by documenting systematicall

Project Executive

Askme Sdn. Bhd

March 2007 to December 2009

- Monitoring of all tender process to ensure submission comply to the schedule.
- To check all tender document
- Experience in tender preparation
- To check bill of quantities tender
- To price in tender
- To request quotation from suppliers based on specification in tender document
- Effectively handle the negotiation process to archive best price, quality purchases and ensure timely delivery for all purchases
- Purchase order and update of good receives not and o

B. Sc In Building Survey (Hons)

November 2003 to November 2006

Diploma In Building Survey

November 2000 to November 2003

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies

Reading, Music Watch Movies