Senior Analyst

Accenture Inc

July 2015 to Actually working here

· Responsible for the excellent delivery and maintenance of 2 contracts/LOB.
· Regular touchpoint calls with the clients (WFMs and OEs)
· Business reviews with the Project Lead.
· Business analyst: submitted 4 innovation projects
· Coaching and mentoring.
· Career and training counselor/approver.
· Direct reports: 2 Leads, 40 associates, 2 Quality Auditors and 2 SME?s

Expert Program Manager - Associate; Senior Support Proffessional

Stream

October 2010 to May 2015

· Represents the site/vendor for both CVG Cebu and Manila Projects.
· Involve in the research and testing for new/upcoming products.
· Coordinates with the Project Lead in terms of SLA and client directives.
· Coordinates with the Training Manager for calibration and updates for the project.
· Calibration with the Team Managers and SME?s
· Conduct focus group trainings for SME?s, Customer Service and Technical Support Agents
· Oversee 3 Line of Businesses

Technical Support 2

Convergys

August 2008 to May 2010

Technical Support

Sykes

August 2007 to August 2008

Bachelor of Science in Nursing

June 2003 to March 2007

Career Goals

I am seeking for management role that would allow me to maximize my program development and training skills through client advocacy, leadership, analysis and innovation.

Industries of interest

Areas of interest

Availability to travel and work outside the city

Yes

Interests and hobbies