J Mario Castrillon

Operator Trainee

Keyera Corp

January 2013 a February 2016

? Coordinated and delegated required work with various crews including mechanics, instrumentation and maintenance
? Eliminated process issues by troubleshooting in challenging situations
? Trained new hired staff
? Performed day-to-day duties as outlined in operations standards
? Supervised equipment operation and prepared for maintenance as directed by the crew chief
? Monitored operations of equipment and responded to various requests
? Managed daily rail car loading of Liquid Petroleum Gas at the Rimbey plant
? Conducted and maintained business relations with PROCOR and Canadian Pacific in association with daily loading logistics.

Operations Supervisor

Marcross Transport

March 2012 a January 2013

? Supervised daily operations of a fleet of Heavy Duty 5 Ton trucks and 15 drivers in charge of collecting and unloading charitable donations
? Maintained a constant follow-up with clients, charities, and donors to ensure future business relations
? Daily problem solving in association with costumer service, transportation, logistics, productivity, and distribution
? Organized, and mapped daily routes to be completed by drivers for both day / night shifts
? Maintained fleet up to date in regards with insurance, permits, and everything mechanical

Manager of Operations

HERTZ

March 2011 a September 2011

? Supervised and managed operations at the Calgary airport location including customer service, fleet, counter staff, trippers, and operational demands
? Implemented various training programs and sale strategies for new hired representatives
? Successfully managed client and customer complaints with tact and diplomacy.
? Supervised and mentored staff to effectively managed business operations

Operations Supervisor

Marshall Forbes Transport

February 2006 a June 2011

? Supervised daily operations of a fleet of heavy duty 5 ton trucks and 15 drivers in charge of collecting and unloading charitable donations for both day and night shifts
? Maintained fleet of trucks up to date in terms of permits, mechanical and electrical
? Integrated various computer and GPS applications to compile, organize, and map daily routes to be completed by drivers
? Maintained a continuous interaction with clients, charities, and donors in order to ensure future business relations
? Increased profitability by 21% annually by implementing new loading/unloading procedures, keeping employees focused and motivated in a friendly environment

Process Operations

July 2011 a April 2012

Business Administration

Currently studying

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies