Collections Manager for SYKES Shaw Job

Sykes Asia, Inc.

March 2017 to April 2017

Essential Duties And Responsibilities
This position is primarily accountable for establishing and maintaining a sound operational system that is based on client needs and continuous improvement in order to effectively maximize Collections Performance, Call Quality and Compliance Goals resulting in excellent Customer satisfaction and maintain competitive edge
Manages and designs Daily and Monthly Productivity and Performance goals for the program including Collectors and Team Leaders
Plans and administers the division's budget to monitor cost and analyze variances.
Supervises and motivates the team to meet and exceed Collections Targets and stay competitive versus Competition
Responsible for the training and development of direct reports, grooming and mentoring of high potential candidates
Overall Responsibility for Program Attrition, Absenteeism, Call Quality, Quality Compliance, Dialer Compliance, Manual dialing Compliance, Inbound and Outbound Collector Efficiency metrics, Call Abandon Rates and Delinquency and Roll Rate Targets on a Monthly basis

Assoc. In Computer Tech.

Currently studying

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies