Sr. Wintel and Active Directory Administrator

TATA Consultancy Services

May 2014 to Actually working here

Involved in Transition activities with respect to the technologies like Windows Infrastructure, AD and documented them properly.
Providing day to day L3 support with respect to Windows Servers and AD.
Handling the issues like BSOD, No RDP/Server Down and Production outages.
Handling the issues related to MS Clusters outages and providing the support.
Registering SPNs for applications.
Mentoring team members on the technologies like Windows Server and Active Directory and assisting them to handle the issues related to servers.
Mentoring team members on ITIL process (Incident and Change Management).
Communicating with the client on daily basis and understanding different projects/tasks requirements.
Working on the projects such as Windows Cluster Maintenance, Server Performance Tuning, Firmware Up gradation, Verifying ILO access and taking the corrective actions, Disk Space Cleanup, SP1 Installation and Active Directory Object management to fine tune the environment or to follow the best practices.
Automating the tasks using Power Shell scripting. Preparing the report on the monthly basis and submitting to the client.

Sr. Wintel Administrator

IBM India Pvt. Ltd.

June 2012 to May 2014

Involved in the Server Transition and Transformation Activities (OS KT, Shadowing, Reverse Shadowing, Servers Migration and Acceptance in support).
Attended the calls with the customer for OS KT of 1000+ Servers in the environment and documented them.
Managed 1000+ Windows servers in the environment and Patch Management and Implementation of 1000+ Windows servers using TEM.
Prepared a document on the specific patching requirement by the customer for each and every server.
Streamlined the patching procedure as per the client requirement and IBM process and compliance.
Streamlined the change management process as per client requirement and IBM.
Coordinating with the incident/problem/change management team
Determining issues and resolving within Expected time frame i.e. SLA and coordinate with Client / Server manager and other respective stakeholders.
Mentoring other team members for any support related to Servers Infrastructure, Patch Management, Incident and Change Management.
Worked on BMC Remedy Tool & ITIL Process (Incident, Problem and Change Management).
Responsible for Microsoft OS Support and Troubleshooting, NTFS Rights and Permissions.
Managing and giving support to the servers located at Remote Sites and at IBM Data Center; Windows 2008/2003 OS support, Troubleshooting VSS writers issue.
Accountable for Troubleshooting incidents related to High Page file and Drive space utilization, MS Failover Clustering and Terminal Servers support and working on DRAC, RAID Levels, File Servers and WSUS.
Managing VMware ESXi Servers, Managing VMs, vSwitches, Virtual Networking and Port Groups, HA & DRS Cluster Configuration and configuring Virtual Network by creating Standard Switches.
Accountable for VMs Network Outage Issues; creating & manage VMs, Snapshots, Templates and Data stores, virtual Drive Expansion from Data stores for VMs.
Responsible for incidents management of VMs like CPU/Memory Increase, Virtual Disk Expansion; taking Snapshots and create Templates from VMs and VMs from Templates.
Creating different port groups like Service Console, VMKernel and VM port groups and working on the ESXi servers remotely using DRAC.
Possess knowledge on different storage technologies like SAN/NAS/DAS and on Migration concepts like VMotion, Storage VMotion and cold migration.

Bachelor of Computer Applications

Currently studying

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

Yes

Interests and hobbies