Office Manager

JvR Consulting Psychologists (JvRC)

May 2014 to August 2015

? Developing proposals ? including documents for Tender submission
? Manage and update all collateral information (Marketing material)
? Co-ordinate events for JvRC as and when necessary
? Improve Client experience - exceptional client service and smooth running their service delivery
? Improve operational effectiveness - Manage office services by organising office operations and procedures including managing all admin related processes and policies as well as establishing standards and procedures
? Support MD to manage income and expenditure
? Manage and grow staff

Contract Commercial and Bid Support Manager

BT Global Services (British Telecom Group)

May 2010 to April 2014

? Compiling and submitting all proposals to client
? Registering and tracking projects on Remedy ? Request and Order Management
? Issuing 3rd party purchase orders
? Ordering of Cisco equipment
? Processing 3rd party invoices
? Keeping track of all client purchase orders
? On completion of projects, collect necessary documentation from project managers to recover costs from client.
? Attending client meetings and distributing minutes
? Tracking all projects commercially on programme master
? Submitting financial projections to financial team
Project management duties
? Direct and manage project development from beginning to end.
? Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
? Develop full-scale project plans and associated communications documents.
? Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
? Liaise with project stakeholders on an ongoing basis.
? Estimate the resources and participants needed to achieve project goals.
? Draft and submit budget proposals, and recommend subsequent budget changes where necessary.
? Where required, negotiate with other department managers for the acquisition of required personnel from within the company.
? Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during project cycle.
? Set and continually manage project expectations with team members and other stakeholders.
? Delegate tasks and responsibilities to appropriate personnel.
? Identify and resolve issues and conflicts within the project team.
? Identify and manage project dependencies and critical path.
? Plan and schedule project timelines and milestones using appropriate tools.
? Track project milestones and deliverables.
? Develop and deliver progress reports, proposals, requirements documentation, and presentations.
? Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
? Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
? Define project success criteria and disseminate them to involved parties throughout project life cycle.
? Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.
? Build, develop, and grow any business relationships vital to the success of the project.
? Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements.
? Develop best practices and tools for project execution and management.

Assessments Project Administrator

Resolve Encounter Consulting

January 2008 to October 2009

? Project Coordination
? Knowledge Management
? Insights coordination ?Coordination and booking of Insights facilitators
? Team Coordinator (Coaching)
? General Admin ? Assist with tender and proposal submission as well as assist consultants with various admin tasks
? Company administration ? Vendor registrations, monthly recon of consultant billing, develop various company processes and templates as well as keeping record of and updating all company documentation e.g. Tax clearance certificates, BEE certificates etc.

Project management Diploma

Currently studying

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies