Kabelo Ndlovu

Kabelo Ndlovu

Technical support consultant in Telkom Mobile
Gauteng, South Africa
  • Current:

    Telkom Mobile

  • Past:

    Wings Travel Management

Job Experience

Technical support consultant

Telkom Mobile

October 2013 to Actually working here

Network support
Troubleshooting of devices
Customer service
Logging of incidents and resolving them in allocated time

IT Administrator

Wings Travel Management

March 2013 to Actually working here

Technical Support to the Business ? Resolve all allocated support queries within agreed service level agreements ? Provide after hour support to all staff when required and assist with all technical related queries ? Escalate any complex faults to Team Leader - IT ? Ensure that Wings staff is treated as valued customers at all times ? Effectively communicate with internal customers ? Provide technical assistance for all meetings/training and related requirements ? Comply with network security policies and procedures at all times ? Keep staff informed of any problems and enhancements made to the network ? Assist in the testing of New Software ? Maintain printer configurations ? Assist Head of IT in effective planning to accommodate growth. ? Ensure cabling and patching of all network points are done accurately and patch panels are maintained ? Produce recommendations to Team Leader - IT for software/hardware 2. Hardware and Network Maintenance ? Identify faults on office equipment and report to suppliers accordingly ? Liaise with suppliers on hardware repairs ? Report connectivity outages to supplier and inform Team Leader - IT accordingl 3. Asset Administration ? Monitor stock levels and advise Head of IT accordingly ? Maintain computer related equipment registers ICT Projects Administration ? Ensure IT infrastructure in offices are implemented effectively and tested prior to commissioning ? Maintain users and phone set ups on PABX ? Assist in the maintenance of database on all extensions and team allocations ? Create and maintain Rightfax users

sales agent

Hollard

March 2011 to January 2013

Education

[Otra]Boston Business College (Sudáfrica)

January 2008 to January 2010

[Otra]Sunward Park High (Sudáfrica)

January 2003 to January 2007

Languages

Inglés

Basic

IT skills

Other Skills

Cable Networks Computer Network Operations PABX Systems Visual Basic 5.0/6.0 C# 2.0 IT Hardware Support Customer Service Sales Call Centers Term Life Insurance Life Insurance General Insurance Insurance

More Kabelo

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies